Synonyms don’t work

Ivory Search › Forums › Support › Synonyms don’t work

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    • February 5, 2022 at 9:35 AM #10607
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7

      Hello. I read the official documentation about “bird = crow” and wrote as indicated, but the synonyms still don’t work. The search only works on keywords that already exist on the site, ignoring my attempts to add synonyms.

    • February 5, 2022 at 3:14 PM #10610
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      I hope you are well today and thank you for your question.

      Please make sure that you have configured the option in the search form as shown in the attached screenshot.

      Best regards,
      Ivory Search Support

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    • February 5, 2022 at 3:20 PM #10614
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7

      Yes, the switch to OR is on. Re-indexing the posts did not work either.

    • February 5, 2022 at 3:53 PM #10616
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    • February 5, 2022 at 7:18 PM #10617
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7
      This reply has been marked as private.
    • February 11, 2022 at 9:17 PM #10681
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Thank you for sharing the website login and sorry for the late reply.

      Your shared website is not accessible so could you please share the details again?

    • February 12, 2022 at 10:26 AM #10694
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7
      This reply has been marked as private.
    • February 12, 2022 at 12:13 PM #10695
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Your shared login credentials are not working and I am getting a Password is invalid error.

      Please advise.

    • February 12, 2022 at 2:59 PM #10696
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7

      I’m sorry, maybe there was a space in the password or something similar. I updated and checked, now the login details in the post above works as it should.

    • February 17, 2022 at 8:44 PM #10744
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Again the website is suspended and this time the 10-day rental period has not expired.

    • February 18, 2022 at 7:32 AM #10751
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7
      This reply has been marked as private.
    • February 18, 2022 at 9:28 PM #10761
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      I could access the website now.

      I saw on the shared website that you had added semicolons in the synonyms as shown in the attached screenshot therefore it was not working.

      I have removed the semicolons and it started working fine.

      Could you please confirm it?

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    • February 19, 2022 at 7:55 AM #10769
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7

      Oh, it really works.
      But your official documentation says a semicolon is needed – https://ivorysearch.com/docs/synonyms-words-search/

    • February 19, 2022 at 8:36 PM #10772
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Glad to hear that it is working for you.

      The documentation was old that I have edited now.

    • February 21, 2022 at 3:47 PM #10797
      balfgzfu
      Participant
      • Topics: 1
      • Replies: 7

      Ok. Thank you for your help šŸ™‚

    • February 21, 2022 at 7:47 PM #10798
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      You are always welcome, Iā€™m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

      https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

      Iā€™d really appreciate that. šŸ™‚

      And if I can be of any further assistance please don’t hesitate to ask.

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