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Hi,
We purchased your top level plugin. Unfortunately it’s not doing what it’s supposed to and we need to solve it urgently.
We’re trying to use it Search WooCommerce products(Including SKU’s and Variation SKU’s) however, even though we’re using the correct search form, your plugin is not influencing the results at all.
Can you advise what the query should be in the search.php?
Thanks
I hope you are well today and thank you for your question.
Could you please share the screenshot of the search form where you have configured it to search WooCommerce products(Including SKU’s and Variation SKU’s) and also share your site URL where the search form is displaying so that I can troubleshoot it?
Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.
Best regards,
Ivory Search Support
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