Search results not showing as expected

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    • February 17, 2023 at 11:25 PM #14976
      HROC
      Participant
      • Topics: 1
      • Replies: 1

      Hi, we are currently using the free version of Ivory Search and i think we have set all the settings correctly on the form we are using and the main settings but the search results aren’t quite what we were expecting. Currently it brings up folder names but we want it to also display individual document names in the search results? I don’t know if this is because i have the wrong settings or because i need the pro version but any help would be great please.

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    • February 18, 2023 at 11:45 AM #14983
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      Could you please share the page URL from your site where it is happening so I can troubleshoot it?

      Best regards,
      Ivory Search Support

      • February 28, 2023 at 3:28 PM #15196
        HROC
        Participant
        • Topics: 1
        • Replies: 1

        The site is internal so is locked down to company IP, therefore i can’t share a URL but i can give more screenshot examples if that will help?

    • February 28, 2023 at 10:04 PM #15201
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Please share screenshots and I will check whether they help me to troubleshoot the issue.

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