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Sorry to hear about the problem you are having.

I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

Can you please try temporarily enabling WP_DEBUG mode? To do this, just go to wp-config.php and include this:

define('WP_DEBUG',true);

You might already have a line for WP_DEBUG, so just make sure it’s set to true.

Let me know what errors if any you are getting when you face this issue.

Best Regards,
Ivory Search Support