Free Version Worked & Pro Does Not

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    • March 2, 2019 at 1:11 AM #1902
      robbcapp
      Participant
      • Topics: 2
      • Replies: 4

      Hello I found your plugin and purchased the Pro version for a client. We have many clients that I think can use the Pro version but for the first website it appears to not be working. I went through the documentation before submitting this. Now no results show up as all. I dont’s know how to make this private so I can give you login access. Let me know.

    • March 2, 2019 at 1:16 AM #1903
      robbcapp
      Participant
      • Topics: 2
      • Replies: 4
      This reply has been marked as private.
    • March 2, 2019 at 6:25 AM #1904
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      It was plugin misconfiguration issue that you have restricted the search to only search Page post type and attachments posts having slected MIME types as shown in the attached screenshots.

      I have removed these restrctions and now the search seems working fine.

      Could you please confirm it?

      Best regards,
      Ivory Search Support

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    • March 4, 2019 at 9:23 PM #1912
      robbcapp
      Participant
      • Topics: 2
      • Replies: 4

      Yes it works and thank you.

      The search window is very small. What css would make the search entry field taller in height?

    • March 5, 2019 at 9:04 AM #1914
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      The search window is very small. What css would make the search entry field taller in height?

      I visited your shared site but didn’t see the search entry field on your site so could you please tell me where you are dispalying it so that I can help you?

    • March 5, 2019 at 10:10 PM #1919
      robbcapp
      Participant
      • Topics: 2
      • Replies: 4
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    • March 6, 2019 at 5:52 PM #1929
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Again you have slected the post type and MIME types in the search form causing this issue.

      Please refer the first two attached screenshots of what you had set in the search form and another two screenshots of what it should be set to make the search work on your site.

      I have made the changes agaon on your site so could you please check it?

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