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I hope you are well today and thank you for your detailed question.
I have tested it on my test site and it’s working fine for me using the latest version of the plugin as displayed in the attached screenshots.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.
Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.
Best regards,
Ivory Search SupportMany thanks for the rapid response, and for confirming with your own checks that the problem does not lie with Ivory Search.
I checked through my plugins, and after a few experiments I found that the Relevanssi plugin was not recognising strings formatted like my reference number. When I deactivated Relevanssi, Ivory search returned the full reference number without a problem. For now I’ve deactivated Relevanssi, and I’ll speak to them about it.
Thanks again.
You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:
https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5
I’d really appreciate that. 🙂
And if I can be of any further assistance please don’t hesitate to ask.
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