"No Results Found" when there are posts that match search criteria.

Ivory Search Forums Support "No Results Found" when there are posts that match search criteria.

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    • #2290
      gmvt08
      Participant
      • Topics: 1
      • Replies: 2

      Hello – I don’t have any settings enabled except for search posts only and when I test the shortcode I keep getting “no results found” when there are definitely results that match my search terms. Any ideas? Thank you!

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    • #2296
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      Could you please share me your site URL where it’s happening so that I can troubleshoot it?

      Also, please refer the attached screenshot and make the changes accordingly.

      Best regards,
      Ivory Search Support

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    • #2301
      gmvt08
      Participant
      • Topics: 1
      • Replies: 2
      This reply has been marked as private.
    • #2304
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I could confirm the issue on your shared site.

      Please try resetting the search form on your site on clicking on the Reset button of search form.

      This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

      Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?

    • #2305
      gmvt08
      Participant
      • Topics: 1
      • Replies: 2
      This reply has been marked as private.
    • #2306
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I am not sure exactly but try deactivating the below plugins.

      display posts
      magento 2 catalog search
      namedirectory

    • #14407
      Carlos5252
      Participant
      • Topics: 0
      • Replies: 1

      that also happen to me , it gave me results but even that it indicate me “Sin resultados”

    • #14444
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      @Carlos5252 This is an old post and to help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read?

      If you want to you can also add a reference to this thread in your newly created thread.

      We would be more than happy to help you with your new thread.

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