Search results do not show.

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    • July 8, 2019 at 6:58 AM #2446
      jenbacchus
      Participant
      • Topics: 1
      • Replies: 1

      Hi!

      I am trying to limit search results based on category.

      All I did was use the default form and then choose to exclude for one category, once I did this the search bar would not pull up any results despite it matching content on the site. The search worked fine before I chose to exclude.

      How can I fix this?

      Thanks!

    • July 8, 2019 at 2:50 PM #2447
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      Could you please share me your site URL where it’s happening and also share the screenshots of the search form settings that you have configured so that I can troubleshoot it?

      Best regards,
      Ivory Search Support

    • July 11, 2019 at 5:26 AM #2459
      jenbacchus
      Participant
      • Topics: 1
      • Replies: 1

      Hi! the URL is http://www.campus-closet.com/shop-ualberta/

      Thanks so much!

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    • July 11, 2019 at 1:41 PM #2464
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Thank you for sharing the site URL and the screenshots.

      I can’t access your shared site page as it is getting redirected to the login page.

      Please advise.

      Also, please share the screenshot of the category that you have selected to exclude from search.

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