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Sorry to hear of the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of Ivory Search plugin.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
This can be theme issue used on your site so to confirm it just temporary use the Twenty Seventeen theme on your site. If everything works fine then it’s your site theme issue.
Best regards,
Ivory Search Support
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