Modsecurity error

Ivory Search › Forums › Support › Modsecurity error

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    • July 1, 2020 at 7:26 PM #5128
      Giovanni Di Marco
      Participant
      • Topics: 1
      • Replies: 2

      Hi all,
      when i push “Search Form” i have Site Forbidden.
      Modsecurity close my connection, this is the attached error.
      Please help me

      Attachments:
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    • July 1, 2020 at 7:29 PM #5130
      Giovanni Di Marco
      Participant
      • Topics: 1
      • Replies: 2

      The version of my wordpress is 4.9.12, and Ivory Search 4.4.14.

    • July 1, 2020 at 8:04 PM #5131
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,754

      Sorry to hear about the problem you are having.

      I saw your shared error log but didn’t see any mention of the Ivory Search plugin.

      Are you getting an error after activating the Ivory Search plugin?

      Could you please share the screenshot of the error page?

      Best regards,
      Ivory Search Support

      • July 1, 2020 at 9:48 PM #5132
        Giovanni Di Marco
        Participant
        • Topics: 1
        • Replies: 2

        hi, when i push Search Form, i have this error.

        Attachments:
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    • July 2, 2020 at 2:33 PM #5139
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,754

      This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

      Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

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