Fatal Error

Ivory Search Forums Support Fatal Error

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    • #7746
      LISD Webmaster
      Participant
      • Topics: 2
      • Replies: 3

      Hello!

      When attempting to install the premium version of Ivory Search, I received the “fatal error” that I’ve seen others post about. Before following through with your solution to deactivate/remove the free version, can you share is the configuration from the free version will transfer over to the premium version once that’s activated?

      I have a number of search forms already created and live on the site, along with CSS written specific to those search forms, so I’d hate to have to start from scratch.

      In addition to the search forms, will the Menu Search configuration and Settings configuration come over from the free version to the premium version?

      Appreciate your help!

    • #7760
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      I hope you are well today and thank you for your questions.

      Yes, all search forms, menu search and plugin settings will be transferred to the premium version of the plugin.

      Please advise if you have more questions.

      Have a fantastic day!

      Best regards,
      Ivory Search Support

    • #7880
      LISD Webmaster
      Participant
      • Topics: 2
      • Replies: 3

      Thank you for your reply. I deactivated the free version and then was able to activate the premium version on my site and can confirm that the previously created search forms were still there.

      However, I’m on the “Pro Plus” version, and I still see an “Upgrade” option in the menu and features like “Order Search Results” are grayed out with the “Upgrade to Pro to Access” label over it.

      Any suggestions on how to proceed?

    • #7881
      LISD Webmaster
      Participant
      • Topics: 2
      • Replies: 3

      Scratch that! Just saw the spot listed in line with the original plugin where I could insert the activation code. All set now.

    • #7884
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Awesome great to see you got that achieved.

      Please advise if you have more questions.

      Have a fantastic day!

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