Photos are not showing in search results

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    • August 28, 2021 at 2:33 AM #8693
      bartoopl
      Participant
      • Topics: 1
      • Replies: 2

      Hi. I have a big problem. Photos are not showing in search results from the media library. Only a preview is displayed, but when clicked it is “page not found”. I noticed that photos that have the status: uploaded to and are, for example, a product image, work quite normally. URL: https://profoto24.eu/produkt/fotografie/
      The photo number that is in the media library and which cannot be found: 066CZ1-9999

      Pls help me 🙂

    • August 28, 2021 at 8:23 PM #8700
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      I hope you are well today and thank you for your question.

      Could you please share the exact search results page URL from your site where it is happening so that I can troubleshoot it?

      Also, this can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

      Best regards,
      Ivory Search Support

    • August 31, 2021 at 11:27 AM #8713
      bartoopl
      Participant
      • Topics: 1
      • Replies: 2

      URL with problem for example: https://profoto24.eu/066cz1-0066-687×1024-1/
      This file is added to the media library but not pinned anywhere.
      But if the file is added to a product post, everything works fine…
      I tested the base theme, I also tested Astra and Hello Elementor

    • August 31, 2021 at 5:37 PM #8716
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    • August 31, 2021 at 8:40 PM #8719
      bartoopl
      Participant
      • Topics: 1
      • Replies: 2

      I tested twenty twenty one. Problem is the same.

    • September 1, 2021 at 8:42 PM #8731
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Ok

      Could you please share the search results page URL from your site where it is happening and also tell me step by step how to reproduce the issue on your website?

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