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Sorry to hear about the problem you are having.
Could you please share the page URL from your site where you are displaying the search form?
Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?
Best regards,
Ivory Search Support
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