Ajax finds ok, but no findings in results page

Ivory Search › Forums › Support › Ajax finds ok, but no findings in results page

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    • September 30, 2022 at 5:21 AM #13280
      marianogi
      Participant
      • Topics: 1
      • Replies: 2

      Hi!, I am having problems setting the plugin, because I can see the plugin search ok with its ajax search, but if I press enter or the magnifying glass to get to the results page it finds nothing, as the default wordpress search did. I mean, the results that finds your plugins are not being shown in the results page.

      Here you can test it: https://ledworldforum.org (try to searh: ‘aflora’ (without quotes), for instance)

      Thank you in advance

    • September 30, 2022 at 3:15 PM #13283
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      I visited your shared website to troubleshoot the issue but I didn’t see the Ivory Search bar anywhere on the website.

      Could you please share the page URL from your site where it is displaying so I can troubleshoot it?

      Best regards,
      Ivory Search Support

    • September 30, 2022 at 4:07 PM #13285
      marianogi
      Participant
      • Topics: 1
      • Replies: 2
      This reply has been marked as private.
    • October 2, 2022 at 12:37 PM #13293
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I could confirm the issue on your website but it works fine on my website.

      Please make sure that you are not using any other search plugin that conflicts with Ivory Search.

      This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.

      Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    • October 2, 2022 at 2:38 PM #13297
      marianogi
      Participant
      • Topics: 1
      • Replies: 2

      Yes!, thank you! it was a plugin conflict. I was also using: “Ajax Search Lite”.

    • October 3, 2022 at 11:52 AM #13298
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

      Click to leave a review

      I’d really appreciate that. 🙂

      And if I can be of any further assistance please don’t hesitate to ask.

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