Also Update Crash

Ivory Search Forums Support Also Update Crash

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    • #9393
      Xaitra
      Participant
      • Topics: 2
      • Replies: 2

      Upon the most recent update, I received the dreaded “There has been a critical error on this website” error.
      The error message was:

      PHP Fatal error: require_once(): Failed opening required ‘…htdocs/wp-content/plugins/add-search-to-menu/includes/class-is-stemmer.php’ (include_path=’.:/usr/share/php’) in …/htdocs/wp-content/plugins/add-search-to-menu/add-search-to-menu.php on line 151

      I deactivated the Ivory Search plugin and the site started to work again. I reactivated the plugin, and the site broke.

      May I please have a copy of the previous release (which was working wonderfully) until the issue is resolved?
      Thanks.

    • #9425
      Robert Phillips
      Participant
      • Topics: 0
      • Replies: 2

      Same here, my rollback plugin doesnt work with Ivory Search… and was happy with the previous version.

    • #9437
      johnmacarts
      Participant
      • Topics: 1
      • Replies: 2

      the issue is the plugin is looking for ../class-is-stemmer.php and it doesn’t exist in the plugin – it’s missing.

    • #9466
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I am really sorry for the inconvenience caused by my silly mistake.

      When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.

      It was my fault not to test it immediately after deployment.

      I have released the updated plugin version 4.8 containing the fix.

      I apologize to you for all the trouble that you faced.

      • #9493
        Xaitra
        Participant
        • Topics: 2
        • Replies: 2

        Thank you very much for fixing the issue so quickly!

      • #9499
        Ivory Search
        Keymaster
        • Topics: 0
        • Replies: 1,748

        Thank you so much for your support and kind words.

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