Ivory Search › Forums › Support › Also Update Crash
Tagged: critical error
- This topic has 5 replies, 4 voices, and was last updated 3 years, 1 month ago by Ivory Search.
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- November 5, 2021 at 1:14 AM #9393
Upon the most recent update, I received the dreaded “There has been a critical error on this website” error.
The error message was:PHP Fatal error: require_once(): Failed opening required ‘…htdocs/wp-content/plugins/add-search-to-menu/includes/class-is-stemmer.php’ (include_path=’.:/usr/share/php’) in …/htdocs/wp-content/plugins/add-search-to-menu/add-search-to-menu.php on line 151
I deactivated the Ivory Search plugin and the site started to work again. I reactivated the plugin, and the site broke.
May I please have a copy of the previous release (which was working wonderfully) until the issue is resolved?
Thanks. - November 5, 2021 at 5:02 AM #9425
Same here, my rollback plugin doesnt work with Ivory Search… and was happy with the previous version.
- November 5, 2021 at 5:52 AM #9437
the issue is the plugin is looking for ../class-is-stemmer.php and it doesn’t exist in the plugin – it’s missing.
- November 5, 2021 at 1:52 PM #9466
I am really sorry for the inconvenience caused by my silly mistake.
When deploying the plugin the freemius SDK removed the premium plugin file but the file reference was still there that causing this major issue.
It was my fault not to test it immediately after deployment.
I have released the updated plugin version 4.8 containing the fix.
I apologize to you for all the trouble that you faced.
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