Custom Post Type does not work

Ivory Search › Forums › Support › Custom Post Type does not work

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    • July 11, 2024 at 6:09 PM #21096
      enricomrf
      Participant
      • Topics: 1
      • Replies: 4

      Hi,
      I created a custom post type via CPT UI and I am trying to search for that with Ivory Search, I have already selected the option to search for that and enabled Ajax Search but for some reason I see no results.

      Is anyone else experiencing the same issue?

      Regards

    • July 12, 2024 at 3:13 PM #21098
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      Could you please share your site URL where it’s happening so I can troubleshoot it?

      Also, please temporarily use the “Default WordPress Search Engine” instead of “Inverted Index Search Engine” in the Options of the search form to know whether it works fine.

      Best regards,
      Ivory Search Support

    • July 19, 2024 at 1:44 PM #21167
      enricomrf
      Participant
      • Topics: 1
      • Replies: 4
      This reply has been marked as private.
    • July 19, 2024 at 3:57 PM #21169
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I could see you have configured the search form to search the brand post types.

      I don’t see any brand posts on your website so could you please share page URLs from your website?

    • July 19, 2024 at 4:17 PM #21170
      enricomrf
      Participant
      • Topics: 1
      • Replies: 4
      This reply has been marked as private.
    • July 22, 2024 at 4:30 PM #21193
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I don’t see any content on your shared page.

      Please advise.

      Also, would you mind if I log in to your site and do a quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details?

      • July 23, 2024 at 12:18 PM #21199
        enricomrf
        Participant
        • Topics: 1
        • Replies: 4
        This reply has been marked as private.
    • July 25, 2024 at 2:28 PM #21213
      enricomrf
      Participant
      • Topics: 1
      • Replies: 4

      Hi I shared the details, do you have any update?

      Regards

    • July 26, 2024 at 5:56 PM #21219
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I logged into your website and found out that this is an issue with the Polylang translation plugin you are using because the search works fine If I deactivate the Polylang plugin as shown in the attached screenshot.

      Could you please contact the Polylang plugin support to resolve the issue?

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