Error 500 when searching with IVORY

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    • January 30, 2024 at 5:24 AM #19118
      Nicolas Legrand
      Participant
      • Topics: 1
      • Replies: 8

      Hello

      I get the following error when I activate IVORY Search and perform a search.
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 794

      When I deactivate IVORY the search works correctly again.

      My informations :
      wordpress : 6.4.2
      PHP : 8.3.0
      Elementor : 3.18.3
      URL : http://www.remboursement-credit.fr

      Other errors :
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 794
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 408
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 795
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 729
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 725
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 437
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 794
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 408
      PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 794

    • January 30, 2024 at 5:38 AM #19121
      Nicolas Legrand
      Participant
      • Topics: 1
      • Replies: 8

      I desectivated all the extensions. I switched back to a wordpress theme and same result.

    • January 30, 2024 at 6:13 PM #19135
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Sorry to hear about the problem you are having.

      I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

      Could you please try resetting the search form by clicking on the Reset button?

      If the issue persists then you can resolve the Max Execution Time Error as described below.

      https://wpastra.com/guides-and-tutorials/wordpress-max-execution-time/

      How to Fix the WordPress max_execution_time Fatal Error

      How to Fix the Max_Execution_Time WordPress Error


      https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

      Best regards,
      Ivory Search Support

      • January 30, 2024 at 6:16 PM #19136
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        Hello,
        I did it. I have the same issue.
        I did all actions of the link the last night. Same issue.
        I also deleted the “is_search_form” posts and recreated them when I reinstalled the plugin. All the same.

    • January 30, 2024 at 6:18 PM #19137
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      What value have you set as maximum execution time on your website?

      • January 30, 2024 at 6:24 PM #19138
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        165 but whithout the plugin the results are displayed in 1 second.

        I have another site with this plugin and it works fine.

      • January 30, 2024 at 6:32 PM #19139
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        Can you send me what I need to remove to completely clean my environment of this pugin’s data and files so that I can do a full installation?

      • January 30, 2024 at 6:49 PM #19140
        Ivory Search
        Keymaster
        • Topics: 0
        • Replies: 1,748

        You have to reset all the search forms and just delete the index If you are using it on your website.

      • January 30, 2024 at 6:55 PM #19141
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        I used the reset buttons on the plugin, deleted the search forms in the Posts table and the metadatas in the Postmeta in the data base. What can i delete in the options table ?

        What do you think when you say “delete the index” ?

    • January 31, 2024 at 2:39 PM #19157
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I refer to Index settings as shown in the attached screenshot.

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      • January 31, 2024 at 8:23 PM #19164
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        Hello,
        Yes, same issue when I reset the index.
        This part doesn’t work either, indexing starts but never ends.

    • February 1, 2024 at 4:51 PM #19182
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      This seems your site specific issue.

      Would you mind if I log in to your site and do a quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

      • February 1, 2024 at 7:54 PM #19186
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8
        This reply has been marked as private.
    • February 2, 2024 at 6:40 PM #19200
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I logged into your website and resolved the Max Execution Time Error but now getting a “500 Internal Server Error” as shown in the attached screenshot.

      It is your server-related error so could you please contact your host to resolve it?

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      • February 2, 2024 at 7:13 PM #19202
        Nicolas Legrand
        Participant
        • Topics: 1
        • Replies: 8

        Hello,
        Thanks for your actions, but the error is the same : PHP Fatal error: Maximum execution time of 165 seconds exceeded in /home/nicolasdwu/rembcreditfr/wp-content/plugins/add-search-to-menu/includes/class-is-index-helper.php on line 408.
        I will find another pluggin.
        Thanks.

    • February 5, 2024 at 8:04 PM #19225
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      You are always welcome here 🙂

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