Fatal Error Uploading Pro Version

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    • March 28, 2023 at 5:02 PM #15473
      A.A. Morrison
      Participant
      • Topics: 1
      • Replies: 1

      Hello, please see screen shot with fatal error message trying to activate the pro version I just purchased.

      Hope to hear from you asap.

      Thank you, Autumn

    • March 28, 2023 at 5:05 PM #15474
      A.A. Morrison
      Participant
      • Topics: 1
      • Replies: 1

      The previous file was too large so failed to upload. Here is a copy of the fatal error text:

      Plugin could not be activated because it triggered a fatal error.

      Fatal error: Cannot redeclare ivory_search_start() (previously declared in /home/us9a1zlatqy3/public_html/wp-content/plugins/add-search-to-menu/add-search-to-menu.php:181) in /home/us9a1zlatqy3/public_html/wp-content/plugins/add-search-to-menu-premium/add-search-to-menu.php on line 186

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    • March 28, 2023 at 7:50 PM #15482
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Sorry to hear about the problem you are having.

      Please make sure that you have deleted the free version of the plugin before activating the premium version of it.

      Best regards,
      Ivory Search Support

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