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Hello,
I created a new search form and there are exclusions, yet it pulls up the results from all the pages and posts. It almost appears that a default wordpress search is overriding my settings. Could that be true?This page isn’t public yet. Can I send you the page URL privately?
You can search a term like common cold. I have the search form set to search only posts with the category that I setup (knowledge base), yet you can see it’s pulling up all pages for the results.
I will reference back to this problem – which seems similar to mine.
Hi there!
I checked the options you suggested and it still comes up with the same results.
1. On the knowledge base landing page, I type in the word “cold” and comes back with “Sorry, but nothing matched your search terms. Please try again with some different keywords.”
2. Then I type in “cold” in that search field on that page and it comes up with not only the knowledge base page, but all the other pages that have the word cold in them.1. I only want it to show the results from the tags I listed in the posts.
2. and that still doesn’t answer why the knowledge base landing page gives me the error “Sorry, but nothing matched your search terms. Please try again with some different keywords.”Ideas?
Thank you!1. On the knowledge base landing page, I type in the word “cold” and comes back with “Sorry, but nothing matched your search terms. Please try again with some different keywords.”
On the knowledge base landing page, you have configured the search form to search post type and not knowledge base post type.
Please configure the search form on the below path to search only knowledge base post type.
Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Search -> Post Types
If it still does not work then try temporarily using the Default WordPress Search Engine on the below path.
Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Options -> Search Engine
So maybe the confusion is that the knowledge base is just a category – it’s not a post type. AND knowledge base is the name of my search form.
So I have 2 search forms. Knowledge Base and the Default Search Form.
(and to add to the confusion – I’ve nicknamed myself “knowledge base admin”)Sooo – it still doesn’t work. Same problems listed as above.
I logged into your website and it seems this is happening because of the Learndash LMS plugin that you are using on your website because if I deactivate the plugin then the search works fine.
Could you please contact the plugin support to know whether there is any setting to configure to fix the issue?
If not then could you please share the plugin file on admin@ivorysearch.com so that I can further troubleshoot the issue?
Hey I just checked it and it looks like it’s partly working! So that’s a step in the right direction!
1. When I put in the search term and the term is found, it looks like it’s pulling up only the posts with the tags I specified. So that’s great!
2. If I put in a search term and the term ISN’T found, it pulls up a new page with the error “Sorry, but nothing matched your search terms. Please try again with some different keywords”, which I would expect, so that’s good too.
3. That page with the error has a search field so I can try again, so that’s good, BUT When I type in the search term on that page, it pulls up ALL the pages on the website with my search term (which we don’t want – we only want the posts with the tags I specified).Getting closer!
Thank you!Soooo, I went to page https://energy4wellness.institute/faqs/
and I added a search form that I dragged onto the page from the Elementar basic widgets. I typed in the word “course” and it says Sorry, but nothing matched your search terms. Please try again with some different keywords.So now is the Ivory search the only search field I can use???
Ahhhh – but there ARE pages that have the word “Course” on them.
On the FAQs page, I need it to pull from the whole website, not just the posts.
I only need the search to limit – from the knowledge base page – to the posts I specified using the tags. All other pages need to search the whole website.
Make sense??I only need the search to limit – from the knowledge base page – to the posts I specified using the tags. All other pages need to search the whole website.
Make sense??Yes, in that case, please use the knowledge base search form on the knowledge base page and use the Default Search Form on all other pages.
Please make sure that you have configured the Default Search Form to search all content or just reset it by clicking on the Reset button.
You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:
https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5
I’d really appreciate that. 🙂
And if I can be of any further assistance please don’t hesitate to ask.
I thought all was working ok, but I am noticing, for some search words,
On the 2nd search page, when you get to the error page (because on the initial search page the search term can’t be found) and put in a different search term (one that CAN be found), it pulls up the search results from many other pages (which we don’t want – we only want it to search the tags on the Posts pages).
Can you please assist with that? I think I’d be ok with it not even having a search field on that error page, forcing people to go back to the original search page (if that 2nd search page can’t easily be fixed).
You will need to be logged in to see it, so please let me know if you need the user id & password again.
Thank you!
ok – so I found a work-around. I added the custom css to the Appearance > Additional CSS section
.search .site-content .content-area .search-form {
display: none;
}That seems to keep the search form field on the initial search page, but not the 2nd “no results” page. Which is ok I guess. It’ll force the user to go back to the initial search page.
Unless you know of another fix.
Thank you!
On the 2nd search page, when you get to the error page (because on the initial search page the search term can’t be found) and put in a different search term (one that CAN be found), it pulls up the search results from many other pages (which we don’t want – we only want it to search the tags on the Posts pages).
Can you please assist with that? I think I’d be ok with it not even having a search field on that error page, forcing people to go back to the original search page (if that 2nd search page can’t easily be fixed).
You will need to be logged in to see it, so please let me know if you need the user id & password again.
Please share the user od and password.
Also, please share the respective page URLs.
The search form displayed on the search results not found page is a Default Search Form of your theme and not the Knowledge Base search form that you have configured.
You have to also configure the Default Search Form the same way as the Knowledge Base search form as shown in the attached screenshot.
ok. I was afraid of that. I don’t want to change the default search form because I don’t want the entire website using the search criteria of the knowledge base search form, soooo
my solution is to remove the search form on the secondary page by using this custom css code
/*—2nd search form with error—*/
.search .site-content .content-area .search-form {
display: none;
}and that worked.
BUT
now the text that’s shows on the page doesn’t look right (and I’d love to add a link back to the initial search page on the knowledge base page). Do you have any idea how I can change that text? I can’t figure that out.Thank you!
now the text that’s shows on the page doesn’t look right (and I’d love to add a link back to the initial search page on the knowledge base page). Do you have any idea how I can change that text? I can’t figure that out.
It is displayed by the theme that you are using on your website so please contact the theme support to change it.
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