Found Search Query BUT error when pressed enter – abnormal case

Ivory Search › Forums › Support › Found Search Query BUT error when pressed enter – abnormal case

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    • December 18, 2021 at 3:42 AM #9913
      Lynn
      Participant
      • Topics: 1
      • Replies: 3

      Hi Support
      I turned on the ” Display an error for empty search query” in the Options section of the Search form BUT THIS IS NOT THE CASE
      The issue I am having is when user input keyword and found result BUT INSTEAD CLICK ON THE RESULT LINK, the user press enter on the keyboard. IT DIRECT to a BROKEN PAGE OF THAT SEARCH RESULT

      ANZSCO Search


      please test by put in keywords ” 12121″ and PRESS ENTER

      What I would love to have is when this abnormal case happened then it SHOULD NOT TRIGGER ANYTHING, this behaviors will help the User to click on the found result Link. I have attached the file that should be DISPLAY WHEN THE USER ENTER”121211″ and PRESS ENTER ON THE KEYBOARD

      Thanks for you help in advance

      Best Regards

      Lynn

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    • December 18, 2021 at 3:55 PM #9920
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,754

      I hope you are well today and thank you for your question.

      This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

      Best regards,
      Ivory Search Support

    • December 19, 2021 at 5:51 AM #9926
      Lynn
      Participant
      • Topics: 1
      • Replies: 3
      This reply has been marked as private.
    • December 19, 2021 at 5:53 AM #9927
      Lynn
      Participant
      • Topics: 1
      • Replies: 3
      This reply has been marked as private.
    • December 19, 2021 at 10:30 AM #9929
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,754

      I could confirm it on your website but I don’t have the theme so I can’t test it on my website.

      Could you please share the theme?

      Also, do you face this issue only when you enable the plugin “Display an error for empty search query” option?

    • December 24, 2021 at 10:14 AM #9984
      Lynn
      Participant
      • Topics: 1
      • Replies: 3
      This reply has been marked as private.
    • December 25, 2021 at 2:23 PM #9995
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,754

      As you have communicated that the issue is resolved.

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