How to Confirm Ivory Search is sending to correct Google Analytics ID?

Ivory Search › Forums › Support › How to Confirm Ivory Search is sending to correct Google Analytics ID?

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    • February 16, 2022 at 8:56 PM #10729
      ddwpfn
      Participant
      • Topics: 1
      • Replies: 2

      Where can I confirm that information is being sent from Ivory Search to the correct Google Analytics ID (view, property, etc.)?

      I can see Ivory Search Default & Ivory Search 1010 events available in Google Tag Manager, but these events are NOT showing up in Google Analytics as events.
      Also, there is NOT any search information populating in the built-in Google Analytics search reports.

      Note that:
      – My Ivory Search WP plugin settings are set to ENABLED for the Google Analytics integration.
      – I have enabled search on my Google Analytics view with the recommended settings from Ivory Search.
      – I am NOT using the Monster Insights.

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    • February 17, 2022 at 7:42 PM #10741
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,789

      I hope you are well today and thank you for your question.

      I can see in your shared screenshot that you have set the Category parameter as id/result but you should either set it as id or result.

      Are you using universal analytics or google analytics 4 on your website?

      Could you please share your site URL where you are using it so that I can troubleshoot it?

      Best regards,
      Ivory Search Support

      • February 22, 2022 at 11:40 PM #10814
        ddwpfn
        Participant
        • Topics: 1
        • Replies: 2

        Hi there,

        1) I have updated the settings, see screenshot. Can you confirm this is correct?

        2) We are using Universal Analytics.

        3) Here is our site URL where Ivory Search is implemented (search function at top right of page): https://nl1g1e2381-staging(dot)onrocket(dot)site/

        Thanks!

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    • February 25, 2022 at 7:39 PM #10836
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,789

      Yes, it is correct.

      Also, please update the Ivory Search plugin to the latest version on your shared website.

    • March 23, 2022 at 5:29 AM #11081
      ddwpfn
      Participant
      • Topics: 1
      • Replies: 2

      Hi there,
      It has been a while since we updated our plugin but still no search data in Google Analytics (see screenshot). What other options are there for troubleshooting?

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    • March 23, 2022 at 1:47 PM #11085
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,789

      Could you please contact us using the below form to troubleshoot it further?

      Contact Us

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