I cant put my key into my profile

I hope you are well today, and thank you for your questions.

everytime i put my key into my profile it says it is not valid.
I want to ask a question to support:

It’s a temporarily server issue that will be resolved soon in the meantime you can get support by directly asking questions here or by sending an email to admin@ivorysearch.com

I want to make pages jump to the top of search page.

I am not sure exactly what you want to achieve, so could you please deribe it a bit more?

I dont understand what meta_value option

In WordPress, meta_value refers to the value associated with a custom field (or post meta) for a specific post, page, or other post type.
Here’s a breakdown:

Custom Fields (Post Meta):
WordPress allows you to store additional, arbitrary data related to your content beyond the standard title, content, and date. This data is stored as “custom fields” or “post meta.”

meta_key and meta_value:
Each custom field consists of a meta_key (the name of the custom field) and a meta_value (the data stored for that custom field). For example, if you have a custom field named book_author, book_author is the meta_key, and “Jane Doe” would be a meta_value for a specific book post.

Best regards,
Ivory Search Support

You can achieve this by configuring the search form options as shown in the attached screenshots.

Are you using the Inverted Index search engine?

If yes, then could you please temporarily use the “Default WordPress Search Engine” instead of “Inverted Index Search Engine” in the Options of the search form to see whether it works fine?

Also, please try using the solution below.

Order of results in Ajax search

Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

My IP address is as below.

IPv6: 2405:201:100f:f80d:3bda:f90e:a432:90c6
IPv4: 49.36.51.111

I logged into your website, and it seems the meta_value_num option is changing the search order as shown in the attached screenshots.

Please note that the sorting will be alphabetical which is fine for strings (i.e. words), but can be unexpected for numbers (e.g. 1, 3, 34, 4, 56, 6, etc, rather than 1, 3, 4, 6, 34, 56 as you might naturally expect).

Could you please tell me where you have used the below code on your website?

Order of results in Ajax search

You have to change the “meta_key_name” in the above code.

Please try using the below code and change the “meta_key_name” in the code.

function func_is_pre_get_posts( $query ){
      $query->set( 'meta_key', 'meta_key_name' );
}
add_action('is_pre_get_posts', 'func_is_pre_get_posts');

You have to develop custom code to add pages that don’t have the meta.