Inconsistent number of search results when searching

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    • January 28, 2025 at 2:21 PM #23325
      burri-webdesign
      Participant
      • Topics: 1
      • Replies: 2

      Hello,

      I have a strange bug. When I search something with Ivory Search, I get directed to the search results page with inconsistent search results. Some examples:

      “1 Search result for test”
      “Unfortunately nothing found” // One result not shown

      “4 Search results for quality”
      3 items are shown, with five incidences of “quality” highlighted // One result not shown

      “0 Search results for asdfasdfasdf” // As expected
      “Unfortunately nothing found”

      If take a search term, where I know it exists at least once on the page (a rare word like perpendicular), I will get
      “1 Search result for perpendicular”
      “Unfortunately nothing found” // One result not shown

      It seems like Ivory Search is withholding exactly one search result from the result page. I have looked in the settings, but was not able to find anything that seems to change this behaviour. I could use some advice for this.

      Thank you.

    • January 29, 2025 at 5:11 PM #23336
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,784

      I hope you are well today and thank you for your question.

      Please share the page URL from your site where it happens so I can troubleshoot it.

      Best regards,
      Ivory Search Support

    • January 29, 2025 at 10:24 PM #23338
      burri-webdesign
      Participant
      • Topics: 1
      • Replies: 2

      Hi
      Thank you for the quick reply!
      URL: https://nsz.ch
      To see the effect you could try the search term “cinema”. There are found two results but only shown one.
      Kind regards

    • January 30, 2025 at 4:42 PM #23348
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,784

      Please temporarily deactivate the Ivory Search plugin and visit the URL below to see if it works.

      https://nsz.ch/?s=cinema

    • February 7, 2025 at 4:55 PM #23430
      burri-webdesign
      Participant
      • Topics: 1
      • Replies: 2

      Hello,
      thank you for your answer.
      I have done that and received the same kind of result, even while it is disabled:

      “Suchergebnisse
      2 Suchergebnisse für cinema
      NSZ-Gymnasium goes Cinema

      Am letzten Schultag vor den Weihnachtsferien findet im Kino «Arthouse Piccadilly» eine exklusive Sondervorstellung für alle NSZ-Gymnasiast:innen statt. (mehr …)
      ”

      Thank you for the help.

    • February 7, 2025 at 5:30 PM #23432
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,784

      It means this is not an issue of the Ivory Search plugin.

      This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.

      Also, this can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty-Four theme on your site. If everything works fine then it’s your site theme issue.

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