Ivory Search is not working in my account page (only icon is visible)

Ivory Search › Forums › Support › Ivory Search is not working in my account page (only icon is visible)

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    • June 24, 2020 at 2:39 AM #5050
      srshegdekar@gmail.com
      Participant
      • Topics: 1
      • Replies: 1

      Hey Guys,

      Firstly I’m amazed by the amount of response on the WordPress platform under your support & also the no. of queries you resolve proactively here in the main Community.

      Now the problem is.. we’ve got a basic Website, in which we used Ivory Search and slightly made some cosmetic changes.. rest everything is normal but only on my account page.. the search doesn’t work at all.. we can see the icon but can’t click or make use of it..

      Can you please help me out.. at least give an idea what I’m missing and where I should look for.

      My site: My Website

      Thanks in Advance

      Regards,
      Shyam Shanbhag

    • June 24, 2020 at 1:16 PM #5052
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Hi Shyam,

      I hope you are well today.

      Thank you for your question and kind words that motivate.

      I visited your shared website and saw on my account page the javascript error is occurring as shown in the attached screenshot causing Ivory Search plugin javascript code to not work.

      You can either resolve the javascript code on your website or on that page display search form on hovering over the menu search icon by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Ivory Search -> Settings -> Settings

      .woocommerce-account li.is-menu.is-dropdown:hover > form {
    display: block;
}

      Best regards,
      Ivory Search Support

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      • June 24, 2020 at 1:44 PM #5055
        srshegdekar@gmail.com
        Participant
        • Topics: 1
        • Replies: 1

        Hi there,

        Thanks a lot. It’s working in the desktops.. & Laptops but not on phones.. what shall I do?

        another media query..?

        and P.S:- we wanted the search icon to be on the main header in phones n not in drop down menu.. so we have made some changes..(as the search icon doesn’t work when under menu in the phones) but this prob was solved when we pushed it on the top.. n slightly tweaked it..

        Now the icon does work on the laptop/desktop by the css code shared by you.. now we want that for phones too..

        Regards,
        Shyam

    • June 24, 2020 at 4:04 PM #5059
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      It works fine for me on mobile also as shown in the attached screenshot.

      Please advise.

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