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Ivory Search Forums Support No search results

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    • #13428
      tesker@wehwlaw.com
      Participant
      • Topics: 2
      • Replies: 1

      I posted below message 4 months again and just realized the issue is still not resolved. I get an error message when trying to reply to the original post so am re-posting. Have added a screen shot of the blank search results as requested in the reply I got 4 months ago. I also clicked the reset button as directed and that did not fix the issue. Please help!

      *****
      Hi – I successfully got the search box to display where I want it by inserting the following into a .twig header file:

      {% filter shortcodes %}
      [ivory-search id=”42584″ title=”Default Search Form”]
      {% endfilter %}

      …but when I enter any search terms I get a blank search page with no results. I set the form to include posts/pages/media/people and pages and crated an index. Screen capture of form settings is attached. Any idea what I need to do to get it working?

      Here is the page https://www.wehwlaw.com/

      Thanks
      Tom

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    • #13459
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Sorry to hear about the problem you are having.

      Do you get the search results after temporarily deactivating the Ivory Search plugin and visiting the below URL?

      https://www.wehwlaw.com/?s=a

      Best regards,
      Ivory Search Support

    • #13496
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      It means the Ivory Search plugin is not causing this issue.

      Please contact your theme support to know why this is happening.

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