on mobile it shows the default wordpress search bar

Ivory Search Forums Support on mobile it shows the default wordpress search bar

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    • #14070
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      Hi, I have a problem displaying the search bar correctly on mobile.
      I state that I’m using the shortcode via Elementor.
      In practice on Elementor I clearly see the ivory search bar while on mobile it shows the default wordpress one.
      I leave the research aspect attached

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    • #14075
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thanks for posting here.

      Could you please share your site URL where it’s happening so I can troubleshoot it?

      Best regards,
      Ivory Search Support

    • #14082
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      dev.scricambiusati.com you see the problem only on mobile view

    • #14085
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      It is displaying fine for me on mobile as shown in the attached screenshot.

      Please advise.

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    • #14092
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      Trust me, this is an un-cached view. (you see the desktop view on mobile because dev doesn’t refresh cache automatly)
      The mobile view show the wordpress search bar. (see attached)

    • #14099
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Could you please clear and temporarily deactivate the WP Super Cache that you are using on your website so that I can troubleshoot it?

      Also, It seems your screenshot didn’t get uploaded so could you please share it again by uploading the screenshot on any image-sharing website like http://imgur.com/ and sharing its unique URL here?

    • #14102
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      done, now you should see it
      image

    • #14103
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I can see the default search bar on both desktop and mobile as shown in the attached screenshots.

      Please advise.

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    • #14107
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      this is the wordpress bar.
      I would like to see the ivory bar that I activated via shortcode.
      if you turn on desktop after mobile view you don’t see the difference. (because wp super cache is deactivated)
      if you go on other page or delete the cache on your browser you’ll see the ivory bar.

    • #14118
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I can see the Ivory search bar displays fine on other pages such as contatti page for both desktop and mobile so it seems the only issue with your website home page.

      Please remove the search bar shortcode and instead add some dummy text such as “Search..” in place of it to see whether it displays fine on all pages.

    • #14179
      Mario Bernasconi
      Participant
      • Topics: 1
      • Replies: 7

      Hello, We have implemented the search bar on the live site https://www.scricambiusati.com/ on desktop it’s fine but on mobile I can’t see the ivory bar anywhere but I only see the wordpress one

    • #14186
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Could you please clear and temporarily deactivate the WP Super Cache that you are using on your website so that I can troubleshoot it?

      • #14311
        Mario Bernasconi
        Participant
        • Topics: 1
        • Replies: 7

        This is the active site I could remove super cache but only for a very short time.

    • #14317
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Please either temporarily remove it or share me your development website URL where you are not using it.

    • #14326
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I can see you are displaying two different search forms on mobile and desktop.

      Also, I can see that you have removed the social icons on mobile as shown in the attached screenshots.

      Please add the same search form on mobile.

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      • #14477
        Mario Bernasconi
        Participant
        • Topics: 1
        • Replies: 7

        i use elementor with the shortcode for the searchbar.
        i don’t have two different page.
        By elementor the page change automatically on mobile

    • #14492
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Then please contact elementor support to know why this is happening.

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