Ivory Search › Forums › Support › on mobile it shows the default wordpress search bar
- This topic has 17 replies, 2 voices, and was last updated 1 year, 10 months ago by Ivory Search.
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- December 17, 2022 at 5:51 PM #14070
Hi, I have a problem displaying the search bar correctly on mobile.
I state that I’m using the shortcode via Elementor.
In practice on Elementor I clearly see the ivory search bar while on mobile it shows the default wordpress one.
I leave the research aspect attachedAttachments:
You must be logged in to view attached files. - December 17, 2022 at 6:58 PM #14075
I hope you are well today and thanks for posting here.
Could you please share your site URL where it’s happening so I can troubleshoot it?
Best regards,
Ivory Search Support - December 19, 2022 at 2:08 PM #14082
dev.scricambiusati.com you see the problem only on mobile view
- December 19, 2022 at 8:55 PM #14085
It is displaying fine for me on mobile as shown in the attached screenshot.
Please advise.
Attachments:
You must be logged in to view attached files. - December 20, 2022 at 8:50 PM #14092
Trust me, this is an un-cached view. (you see the desktop view on mobile because dev doesn’t refresh cache automatly)
The mobile view show the wordpress search bar. (see attached) - December 21, 2022 at 5:28 PM #14099
Could you please clear and temporarily deactivate the WP Super Cache that you are using on your website so that I can troubleshoot it?
Also, It seems your screenshot didn’t get uploaded so could you please share it again by uploading the screenshot on any image-sharing website like http://imgur.com/ and sharing its unique URL here?
- December 21, 2022 at 5:40 PM #14102
done, now you should see it
image - December 21, 2022 at 5:50 PM #14103
I can see the default search bar on both desktop and mobile as shown in the attached screenshots.
Please advise.
Attachments:
You must be logged in to view attached files. - December 21, 2022 at 8:27 PM #14107
this is the wordpress bar.
I would like to see the ivory bar that I activated via shortcode.
if you turn on desktop after mobile view you don’t see the difference. (because wp super cache is deactivated)
if you go on other page or delete the cache on your browser you’ll see the ivory bar. - December 22, 2022 at 8:34 PM #14118
I can see the Ivory search bar displays fine on other pages such as contatti page for both desktop and mobile so it seems the only issue with your website home page.
Please remove the search bar shortcode and instead add some dummy text such as “Search..” in place of it to see whether it displays fine on all pages.
- January 3, 2023 at 2:18 PM #14179
Hello, We have implemented the search bar on the live site https://www.scricambiusati.com/ on desktop it’s fine but on mobile I can’t see the ivory bar anywhere but I only see the wordpress one
- January 3, 2023 at 7:32 PM #14186
Could you please clear and temporarily deactivate the WP Super Cache that you are using on your website so that I can troubleshoot it?
- January 13, 2023 at 1:40 PM #14311
This is the active site I could remove super cache but only for a very short time.
- January 13, 2023 at 7:33 PM #14317
Please either temporarily remove it or share me your development website URL where you are not using it.
- January 14, 2023 at 3:31 PM #14323
On Dev site i deactivate this plugin: https://dev.scricambiusati.com/
- January 15, 2023 at 11:15 AM #14326
I can see you are displaying two different search forms on mobile and desktop.
Also, I can see that you have removed the social icons on mobile as shown in the attached screenshots.
Please add the same search form on mobile.
Attachments:
You must be logged in to view attached files.- January 18, 2023 at 11:53 PM #14477
i use elementor with the shortcode for the searchbar.
i don’t have two different page.
By elementor the page change automatically on mobile
- January 19, 2023 at 2:44 PM #14492
Then please contact elementor support to know why this is happening.
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