Plugin PHP Error

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    • June 24, 2023 at 12:09 AM #16642
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Hello,

      We keep receiving error emails that the Ivory Search plugin is causing. Please see the details of the error below:

      Current plugin: Ivory Search (version 5.5.1)
      PHP version 8.1.20

      Error Details
      =============
      An error of type E_ERROR was caused in line 102 of the file /public_html/wp-content/plugins/add-search-to-menu/includes/class-is.php. Error message: Uncaught Error: Class “IS_Admin” not found in /public_html/wp-content/plugins/add-search-to-menu/includes/class-is.php:102

      Can you please provide a fix to this error or an updated version of the plugin?

      Thanks!

    • June 26, 2023 at 6:24 PM #16662
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Sorry to hear about the problem you are having.

      I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

      It seems your website specific issue.

      Could you please delete and reinstall the Ivory Search plugin?

      Best regards,
      Ivory Search Support

    • June 26, 2023 at 7:18 PM #16663
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Hi,

      I have deleted and re-installed the plugin. I’ll let you know if the error shows up again tomorrow.

      Thanks!

    • June 27, 2023 at 10:09 AM #16666
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Ok

    • June 28, 2023 at 7:17 PM #16676
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Hi,

      The same error has came back again. Can you look into this further? Let me know if you need access to the site to investigate further.

      Thanks!

    • June 29, 2023 at 4:02 PM #16689
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    • June 29, 2023 at 9:37 PM #16693
      inspry
      Participant
      • Topics: 1
      • Replies: 9
      This reply has been marked as private.
    • June 30, 2023 at 4:36 PM #16701
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I logged into your website but didn’t see the error anywhere on it.

      Could you please tell me who is sending you the email stating the error?

    • July 1, 2023 at 2:04 AM #16705
      inspry
      Participant
      • Topics: 1
      • Replies: 9
      This reply has been marked as private.
    • July 3, 2023 at 4:35 PM #16726
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I couldn’t reproduce the issue on my website and couldn’t locate it on your website so I am not sure why you are getting an email containing the error message.

      Do you get this error email after a specific event?

    • July 3, 2023 at 7:22 PM #16731
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Not that we can tell. We receive the emails almost daily at around 3:00 AM ET. None of our team is working on that site at the time and it’s a staging site so the client doesn’t even have access. Not sure what’s triggering this error.

    • July 4, 2023 at 12:40 AM #16733
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      I enabled the debug log so the next time the error comes around, it should show in the error log file.

    • July 4, 2023 at 4:06 PM #16741
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I will troubleshoot it more and try to reproduce the issue.

      In the meantime, just ignore the error but do report me If you see it anywhere on your website.

    • July 5, 2023 at 7:24 PM #16763
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Hi,

      We are definitely still receiving the error emails almost daily. But I will let you know if I see the error show up anywhere on the site as well.

      Thanks.

    • July 6, 2023 at 4:17 PM #16783
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      ok

    • July 6, 2023 at 11:27 PM #16792
      inspry
      Participant
      • Topics: 1
      • Replies: 9
      This reply has been marked as private.
    • July 10, 2023 at 7:31 PM #16824
      inspry
      Participant
      • Topics: 1
      • Replies: 9

      Hello,

      Any update on this?

      Thanks!

    • July 11, 2023 at 4:12 PM #16836
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I couldn’t reproduce the issue.

      Do you have any staging or development website where we can further troubleshoot the issue?

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