Pre sales question

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    • August 15, 2019 at 7:56 PM #2633
      sxmsushi
      Participant
      • Topics: 1
      • Replies: 2

      Hello,

      I’m interested in buying your plugin and already have the free version on my website but I have a question :

      Why the search results don’t show when I type words with an apostrophe?

      For example :

      – Type LAPIERRE = Ok page found.
      – Type LAPIERRE’S = No result ??

      Waiting for your kind reply, thanks!

    • August 15, 2019 at 9:15 PM #2634
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,749

      I hope you are well today and thank you for your question.

      Could you please tell me whether you are using AJAX search on your site?

      If possible, could you please share your site URL where it’s displaying?

      Best regards,
      Ivory Search Support

    • August 15, 2019 at 10:43 PM #2635
      sxmsushi
      Participant
      • Topics: 1
      • Replies: 2
      This reply has been marked as private.
    • August 16, 2019 at 5:24 PM #2640
      sxmsushi
      Participant
      • Topics: 1
      • Replies: 2

      Hello! Any answer please?
      I tried to make a search with a word with an accent this morning and now my website is down??
      Thanks for your help!

    • August 16, 2019 at 7:35 PM #2641
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,749

      I tried to make a search with a word with an accent this morning and now my website is down??

      What exactly did you do causing this issue?

      I visited your shared site and got a message “Ce site rencontre des difficultés techniques.”.

      Performing the search doesn’t change anything on the site but just performs a query on the database.

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