Search bar just shows rotating circle

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    • July 14, 2023 at 9:28 PM #16898
      daniel_stephenson
      Participant
      • Topics: 1
      • Replies: 1

      Hello,

      My search bar isn’t working properly. It just shows the rotating circle and doesn’t update results in real-time.
      Do you know what is wrong?

      The website is columbiametals.com

      Thanks,
      Daniel

    • July 17, 2023 at 4:29 PM #16921
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Sorry to hear about the problem you are having.

      I visited your shared website and saw the WordPress AJAX file admin-ajax.php is not accessible on your website as shown in the attached screenshot which is causing the plugin AJAX functionality not to work.

      It may be blocked by some security software.

      Please contact your WebHost to make it accessible.

      Best regards,
      Ivory Search Support

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    • July 17, 2023 at 8:44 PM #16931
      daniel_stephenson
      Participant
      • Topics: 1
      • Replies: 1

      Our hosting checked and said that this isn’t the reason.

      What do you think I should do next?

    • July 19, 2023 at 4:34 PM #16960
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Try temporarily enabling WP_DEBUG mode.

      To do this, just go to wp-config.php and include this:

      define('WP_DEBUG',true);

      You might already have a line for WP_DEBUG, so just make sure it’s set to true.

      Let me know what errors if any you are getting when you face this issue.

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