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We have been using the premium version of your plugin for a while now. Unfortunately, despite our consultant properly setting all the options and submitting several support requests, it still doesn’t search by Custom Taxonomies.
What we need to achieve is to allow our users to see – in the results – all the posts/products associated with the term entered as a search string.
E.g. – We sell books. One custom taxonomy is Author (Taxonomy: “ec_autore”): if I write the Author’s name in the search bar, I want to see all his/her books in the results. Instead, it now displays only the books that have the name written in the description or title.Would you please help?
I hope you are well today and thank you for your question.
Could you please share a screenshot of the screen where you have assigned the taxonomy to post or product?
Please make sure that you have configured the search form to search taxonomy as shown in the attached screenshot.
Are you using Default WordPress Search Engine or Inverted Index Search Engine?
Best regards,
Ivory Search SupportHi there. Many thanks for your reply.
We set the options as per your indications (see screenshot attached), but when we search by taxonomy, we can’t see ALL the products associated to it.
Please see the screenshots: on a book ecommerce website, we try to search by Author (which is a custom taxonomy, in this case, the author’s name is “Reno Brandoni”), but the result list does not include all the books by that author (i.e., it should display “Come una stella”, “Il re del blues”, “La notte in cui inventarono il rock”, “Paolino”, “L’ultimo viaggio di Billie”…). It shows only those books where the author name is included in the description. How can we get around this?
Thank you,
Samuele
It seems you are referring to the wrong settings in the Index settings.
Please refer to my previously shared screenshot and also read my reply.
All right: I double checked my settings against yours. Now they are exactly the same and I confirm it works properly!
I am still struggling, though, when I search for “partial” SKUs. E.g. the complete SKU is EC11327: if I search for “EC11327” (complete code), it retrieves the proper result, the same goes with “C11327”. However, if I try “11327” (the most common scenario) it gives no results.
Perhaps it has still to do with my settings? Could you please help?
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