Ivory Search › Forums › Support › Search function not returning results
- This topic has 9 replies, 3 voices, and was last updated 5 years, 3 months ago by Ivory Search.
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- April 28, 2019 at 8:54 AM #2149
- April 28, 2019 at 11:30 AM #2155
I hope you are well today and thank you for your question.
Are you configuring the default search form or created a new one?
Also please do not select any post type in the dropdown as shown in the attached screenshot.
Could you please share me the page URL from your site where it is not working so that I can troubleshoot it?
Best regards,
Ivory Search SupportAttachments:
You must be logged in to view attached files. - April 28, 2019 at 8:15 PM #2159
I could confirm the issue on your shared site.
Could you please share me the whole plugin search form settings screenshots?
Alternatively, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?
- April 29, 2019 at 9:42 AM #2162
i’ve sent the admin email to you
- April 29, 2019 at 4:52 PM #2165
I logged into your shared site and confirmed the issue but it is working fine on my test site as shown in the attached screenshot.
This can be theme issue used on your site so to confirm it just temporary use the Twenty Seventeen theme on your site. If everything works fine then it’s your site theme issue.
Also, this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
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You must be logged in to view attached files. - September 9, 2019 at 5:53 AM #2865
- September 10, 2019 at 3:31 AM #2871
I did try the 2017 theme and that made no difference. The plugin thing is something I cannot try in the near future. Please let me know if anything else to try. I am launching tonight. Thanks!
- September 10, 2019 at 7:36 PM #2874
Are you the original poster of this topic?
Due to two different users, I am confused.
You have to check the plugin conflict as described above to troubleshoot it.
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