Search function not returning results

Ivory Search › Forums › Support › Search function not returning results

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    • April 28, 2019 at 8:54 AM #2149
      Rich.234
      Participant
      • Topics: 1
      • Replies: 3

      Im currently using bbpress as my forum. When i enter a keyword from the replies into the ivory search plugin. It doesnt seem to be returning the results. It has the 404 page showing up.

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    • April 28, 2019 at 11:30 AM #2155
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I hope you are well today and thank you for your question.

      Are you configuring the default search form or created a new one?

      Also please do not select any post type in the dropdown as shown in the attached screenshot.

      Could you please share me the page URL from your site where it is not working so that I can troubleshoot it?

      Best regards,
      Ivory Search Support

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      • April 28, 2019 at 12:32 PM #2157
        Rich.234
        Participant
        • Topics: 1
        • Replies: 3
        This reply has been marked as private.
      • April 28, 2019 at 1:24 PM #2158
        Rich.234
        Participant
        • Topics: 1
        • Replies: 3

        Thank you for your response – to add, Im configuring a default one.

    • April 28, 2019 at 8:15 PM #2159
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I could confirm the issue on your shared site.

      Could you please share me the whole plugin search form settings screenshots?

      Alternatively, would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by checking the option “Set as private reply” when replying to this topic?

    • April 29, 2019 at 9:42 AM #2162
      Rich.234
      Participant
      • Topics: 1
      • Replies: 3

      i’ve sent the admin email to you

    • April 29, 2019 at 4:52 PM #2165
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      I logged into your shared site and confirmed the issue but it is working fine on my test site as shown in the attached screenshot.

      This can be theme issue used on your site so to confirm it just temporary use the Twenty Seventeen theme on your site. If everything works fine then it’s your site theme issue.

      Also, this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

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    • September 9, 2019 at 5:53 AM #2865
      tdurocher
      Participant
      • Topics: 0
      • Replies: 2

      I can’t search BBpress forums either. The Forum posts don’t even show up on the admin include screen. Thank-you.

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    • September 10, 2019 at 3:31 AM #2871
      tdurocher
      Participant
      • Topics: 0
      • Replies: 2

      I did try the 2017 theme and that made no difference. The plugin thing is something I cannot try in the near future. Please let me know if anything else to try. I am launching tonight. Thanks!

    • September 10, 2019 at 7:36 PM #2874
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,735

      Are you the original poster of this topic?

      Due to two different users, I am confused.

      You have to check the plugin conflict as described above to troubleshoot it.

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