search textbox keeps showing up

Ivory Search › Forums › Support › search textbox keeps showing up

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    • September 16, 2020 at 1:45 AM #5751
      Iowa Wesleyan
      Participant
      • Topics: 5
      • Replies: 6

      Hi,

      Since the last updates, whenever I click on any menu links or anything on the page, the search textbox shows up. It just started doing it today.

    • September 16, 2020 at 7:30 PM #5765
      Iowa Wesleyan
      Participant
      • Topics: 5
      • Replies: 6

      I realize that I didn’t include our website. https://www.iw.edu/ If you go to our site ad click on any links, the searchbox shows up. I’m not really sure what happened that caused this.

    • September 16, 2020 at 8:38 PM #5766
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Sorry to hear about the problem you are having.

      I have resolved the issue in the plugin version 4.5.7 that I will release soon.

      Best regards,
      Ivory Search Support

    • September 17, 2020 at 12:42 AM #5770
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      The issue is resolved in the latest released plugin version 4.5.7 so please update the plugin to the latest version on your website.

      • September 17, 2020 at 12:57 AM #5774
        Iowa Wesleyan
        Participant
        • Topics: 5
        • Replies: 6

        Thank you for your response. I did update the plugin, clear the cache on the website and the issue is still there.

    • September 17, 2020 at 1:12 PM #5776
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Could you please test it clearing your browser cache?

      • September 18, 2020 at 12:31 AM #5787
        Iowa Wesleyan
        Participant
        • Topics: 5
        • Replies: 6

        I ended up having to clear the server cache. After I did that, it worked. Thanks

    • September 18, 2020 at 3:05 PM #5791
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      You are most welcome here 🙂

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