Started using Cloudflare cache & v5.3 no longer shows any results

Ivory Search › Forums › Support › Started using Cloudflare cache & v5.3 no longer shows any results

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    • January 2, 2022 at 8:15 PM #10120
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      I’m guessing this might be Cloudflare related as I moved in the past couple of days to using Cloudflare in front of my site, but the Ivory Search now just continues spinning and no results are returned. Site https://salutethepig.com/ Any suggestions on what I need to do to get the plug-in working again? Thanks.

    • January 2, 2022 at 8:46 PM #10121
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I hope you are well today and thank you for your question.

      I visited your shared website and tested the search that worked fine for me without any issue as shown in the attached screenshot.

      Is the issue resolved for you now?

      Best regards,
      Ivory Search Support

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    • January 2, 2022 at 9:17 PM #10123
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Thanks for checking; I’d earlier disabled then re-enabled the CF caching plug-in and the Ivory Search facility sprang back into life 🙂

    • January 2, 2022 at 9:18 PM #10124
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Glad to hear that it is working for you after clearing the cache.

    • January 6, 2022 at 11:53 AM #10176
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Looks like the issue is back, affecting the search on iOS devices. Clearing the cache had no effect this time. All content blockers disabled. Any thoughts or logs I can send to check this?

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    • January 6, 2022 at 1:19 PM #10178
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I visited your website and saw this is happening because of the error that occurred on your website as shown in the attached screenshot.

      Please fix the error to resolve the issue.

      Also, please try temporarily deactivating the Cloudflare cache.

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    • January 9, 2022 at 2:27 PM #10221
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Thank for such a quick response. I’ve disabled the Content-Security-Policy setting in .htaccess for the moment which re-enables the Ivory Search; do you by any chance know what settings I’d need to add to Content-Security-Policy: to whitelist Ivory Search to work?

    • January 9, 2022 at 7:04 PM #10224
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      You don’t have to whitelist Ivory Search but the WordPress /wp-admin/admin-ajax.php file.

      • January 9, 2022 at 8:50 PM #10226
        chrisbulow
        Participant
        • Topics: 2
        • Replies: 13

        Perfect; thanks very much.

      • January 10, 2022 at 9:41 PM #10234
        Ivory Search
        Keymaster
        • Topics: 0
        • Replies: 1,748

        You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

        https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

        I’d really appreciate that. 🙂

        And if I can be of any further assistance please don’t hesitate to ask.

    • January 27, 2022 at 2:07 PM #10479
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Good morning.

      I’m seeing intermittent failures with the search fading to show any results, just a spinning globe — clearing the CF Cache works sometimes, others not. I’ve attached screen shots of the console if that’s of any help? I’m not sure what’s broken — it may well be something I’ve done but any assistance you can offer would be appreciated.

      Thanks

      Chris

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    • January 27, 2022 at 2:08 PM #10481
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Good morning.

      I’m seeing intermittent failures with the search failing to show any results, just a spinning globe — clearing the CF Cache works sometimes, others not. I’ve attached screen shots of the console if that’s of any help? I’m not sure what’s broken — it may well be something I’ve done but any assistance you can offer would be appreciated.

      Thanks

      Chris

      Attachments:
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    • January 27, 2022 at 2:20 PM #10483
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      I should add that this is most obvious as a problem only in Safari on Mac OS X Mojave. Chrome and Opera on the same OS seems OK, and Safari, Chrome & Opera on Mac OS Big Sur also shows expected results.

      Thanks & apologies for the double-posting (via Safari).

    • January 27, 2022 at 7:21 PM #10489
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      Please make sure that you are using the latest version of the browser and temporarily deactivate all the browser extensions.

      Also, please use the AJAX functionality only after the whole website finishes loading.

    • January 27, 2022 at 10:46 PM #10493
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Thanks for responding:

      1. >> Please make sure that you are using the latest version of the browser

      Confirmed.

      2. >> and temporarily deactivate all the browser extensions.

      Confirmed.

      3. >> Also, please use the AJAX functionality only after the whole website finishes loading.

      I’m not sure what this means but having waited 5 minutes, the search still fails to work.

      4. BTW, I submitted a separate (new) topic with a support issue earlier today which seemed to indicate it was being held “awaiting moderation” but it doesn’t yet seem to have been approved. Could you check?

      Thanks very much.

    • January 31, 2022 at 1:29 PM #10534
      chrisbulow
      Participant
      • Topics: 2
      • Replies: 13

      Good morning.

      Is there anting you need from me on these two issues?

      Thanks.

    • January 31, 2022 at 9:00 PM #10542
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      I’m seeing intermittent failures with the search failing to show any results, just a spinning globe — clearing the CF Cache works sometimes, others not

      I should add that this is most obvious as a problem only in Safari on Mac OS X Mojave. Chrome and Opera on the same OS seems OK,

      Can you check the browser JavaScript console for errors when you face this issue?

      Find information about how to open a JavaScript browser console :

      Using Your Browser to Diagnose JavaScript Errors


      http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

      Let me know what JavaScript errors if any you are getting when you face this issue.

    • November 7, 2022 at 6:45 PM #13678
      Ådne Hovda
      Participant
      • Topics: 0
      • Replies: 1

      Sorry for resurrecting this thread, but I have some similar issues when serving the page behind Azure Front Door. Search results should (mostly) not be cached by the reverse proxy and the way to manage this is for Ivory Search to send the Cache-Control header, which both CloudFlare and Front Door honors. I could not find any reference to cache control in the plugin settings, is this supported?

    • November 8, 2022 at 5:35 PM #13686
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,748

      @Ådne Hovda

      Could you please share the page URL from your site where it is happening so I can troubleshoot it?

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