URGENT : Ivory search can’t find a search with 2 keywords

Ivory Search › Forums › Support › URGENT : Ivory search can’t find a search with 2 keywords

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    • October 5, 2021 at 9:17 PM #9050
      helloworld
      Participant
      • Topics: 1
      • Replies: 5

      Hi Team,

      I use Ivory search on my site, the search is working perfectly foe searches containing 1 keyword(for example Switchtech) but the search does not work when the keywords are separated by a space (Example : Switch tech). Can you please help?

      I configured the options to search any of the word, but still it does not work for all composed searches

      Regards

    • October 6, 2021 at 6:03 PM #9061
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      I hope you are well today and thank you for your question.

      Could you please share the page URL from your site where the search form is displaying so that I can troubleshoot it?

      Best regards,
      Ivory Search Support

    • October 7, 2021 at 7:49 PM #9104
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      Please make sure that you have configured the search form as shown in the attached screenshot.

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      • October 8, 2021 at 3:03 AM #9112
        helloworld
        Participant
        • Topics: 1
        • Replies: 5

        Thanks for the feedback. This settings were already activated when I discovered the issue as you can see on the screenshots. What could be the problem? Any other solution?

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      • October 8, 2021 at 3:12 AM #9115
        helloworld
        Participant
        • Topics: 1
        • Replies: 5

        It seems like the multiple term search is not working. Maybe that can help you solve the issue?

    • October 8, 2021 at 8:08 PM #9125
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    • October 9, 2021 at 1:10 AM #9128
      helloworld
      Participant
      • Topics: 1
      • Replies: 5

      I changed the theme to twenty twenty one but the problem is still here(see attachment) . As usual working for 1 word but not working for multiple words. Any other thoughts?

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    • October 10, 2021 at 8:44 PM #9147
      Ivory Search
      Keymaster
      • Topics: 0
      • Replies: 1,737

      This can also be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

      If it is not plugin conflict then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

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