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I don’t know which turn Ivory has turned, but I am extremely frustrated that I have requested support 3 weeks ago, when after the update SKU SEARCH in woo commerce is no longer working.
Then you make us register for support after such a long time, and the issue still not resolved. The reason we pay for the most expensive plugin plan, is because of this EXACT feature and support.
What is going on?
By the way, you also told me to mention this:
From: Ivory Search <admin@ivorysearch.com>
Sent: Saturday, February 6, 2021 6:03 AM
Subject: Re: Ivory Search “SKU SEARCH”To help us keep the support thread separates could you please create a new thread for each of your other questions here https://ivorysearch.com/support/ instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Best Regards,
Vinod DalviSorry to hear about the problem you are having.
As discussed in the email and you have confirmed that the search was working fine for you but not anymore after updating the plugin to the latest version.
To confirm this, could you please check whether the previous plugin version works fine for you that you can download from the below page?
Best regards,
Ivory Search SupportWhen adding this plugin it shows that the plugin is already installed. We do not have a test website, and I also see there are at least 5 recent support threads with people with the same issue.
We don’t want to be lab rats, we just need the plugin we pay for to do what it is supposed to do. We have a live website running and we need this working asap please.
Thank you.
Hi! Never mind. This made realize I could look for different options.
For the SKUs search (most important) I can just use https://wordpress.org/plugins/woo-search-on-product-sku/
For the all else, the free version of Relevanssi plugin will do it.I get what I need, all for FREE.
That will work as a workaround until you get your plugin fixed. Let me know when you do please.
Thanks.
When adding this plugin it shows that the plugin is already installed. We do not have a test website, and I also see there are at least 5 recent support threads with people with the same issue.
If possible could you please share their URLs?
by the way, the plugin you asked us to download is the same version as the one we currently have:
Please visit the below page and download the old version as shown in the attached screenshot.
https://wordpress.org/plugins/add-search-to-menu/advanced/#download-previous-linkThat will work as a workaround until you get your plugin fixed. Let me know when you do please.
It is working fine for me on my website using the latest version of the plugin so it seems your website specific issue.
I need to troubleshoot it on your website.
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