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  • April 14, 2025 at 12:42 PM in reply to: Color of the search text in the header on a smartphone #24086
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    I hope you are well today, and thank you for your question.

    Have you mistakenly asked this question, as we only provide support to our Ivory Search plugin here?

    Best regards,
    Ivory Search Support

    April 1, 2025 at 4:10 PM in reply to: SKU search fuzzy #23966
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    March 31, 2025 at 6:41 PM in reply to: SKU search fuzzy #23959
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    Then it means there is some issue in the configuration of the Index settings, so please reset all the Index settings and rebuild the index.

    Also, please ensure that the Index settings are correct.

    March 31, 2025 at 6:38 PM in reply to: Broken design on mobile phones #23958
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    You have to contact your theme support to do it.

    March 29, 2025 at 9:09 PM in reply to: Broken design on mobile phones #23942
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    We can try achieving this if your website displays a sticky header on scroll.

    March 29, 2025 at 8:31 PM in reply to: SKU search fuzzy #23941
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    Could you please temporarily use the “Default WordPress Search Engine” instead of “Inverted Index Search Engine” in the Options of the search form to see whether it works fine?

    March 27, 2025 at 1:01 PM in reply to: Broken design on mobile phones #23917
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    No, we can’t do anything in this case as it is a limitation of your theme.

    March 26, 2025 at 6:09 PM in reply to: SKU search fuzzy #23906
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    Could you please share some screenshots of your configuration so I can troubleshoot it?

    March 26, 2025 at 5:51 PM in reply to: Broken design on mobile phones #23905
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    Please also try using the CSS code below.

    @media (max-width: 443px) {
body .is-form-style.is-form-style-3 label{
    width: calc(100% - 85px)!important;
}
}
    March 25, 2025 at 12:40 PM in reply to: Broken design on mobile phones #23888
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,790

    You can achieve this by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Admin Area -> Ivory Search -> Settings -> Settings

    @media (max-width: 443px) {
    body .is-menu form.is-search-form {
        right: 0;
        left: 0;
        position: fixed;
        z-index: 999999;
        top: 62px;
        max-width: 100%;
    }
}
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