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  • in reply to: Product grid in search results #24854
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    I hope you are well today, and thank you for your question.

    The search results page is displayed by the search.php or search.html file of the theme you are using on your site. So, the plugin doesn’t control how the posts and their view will be displayed on the search results page; your site theme does.

    You can change this developing custom code in the search.php file of your child theme by contacting the theme author or consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: Search not finding some posts #24706
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    I hope you are well today. Thank you for posting here.

    Do you want to search posts by tags or category?

    If yes, then please ensure that you have configured the search form option as shown in the attached screenshot.

    Best regards,
    Ivory Search Support

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    in reply to: Color of the search text in the header on a smartphone #24086
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    I hope you are well today, and thank you for your question.

    Have you mistakenly asked this question, as we only provide support to our Ivory Search plugin here?

    Best regards,
    Ivory Search Support

    in reply to: SKU search fuzzy #23966
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    in reply to: SKU search fuzzy #23959
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    Then it means there is some issue in the configuration of the Index settings, so please reset all the Index settings and rebuild the index.

    Also, please ensure that the Index settings are correct.

    in reply to: Broken design on mobile phones #23958
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    You have to contact your theme support to do it.

    in reply to: Broken design on mobile phones #23942
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    We can try achieving this if your website displays a sticky header on scroll.

    in reply to: SKU search fuzzy #23941
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    Could you please temporarily use the “Default WordPress Search Engine” instead of “Inverted Index Search Engine” in the Options of the search form to see whether it works fine?

    in reply to: Broken design on mobile phones #23917
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    No, we can’t do anything in this case as it is a limitation of your theme.

    in reply to: SKU search fuzzy #23906
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,792

    Could you please share some screenshots of your configuration so I can troubleshoot it?

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