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Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?
Are you using the Inverted Index search engine?
If yes, then could you please temporarily use the “Default WordPress Search Engine” instead of “Inverted Index Search Engine” in the Options of the search form to see whether it works fine?
Also, please try using the solution below.
You can achieve this by configuring the search form options as shown in the attached screenshots.
I hope you are well today, and thank you for your questions.
everytime i put my key into my profile it says it is not valid.
I want to ask a question to support:It’s a temporarily server issue that will be resolved soon in the meantime you can get support by directly asking questions here or by sending an email to admin@ivorysearch.com
I want to make pages jump to the top of search page.
I am not sure exactly what you want to achieve, so could you please deribe it a bit more?
I dont understand what meta_value option
In WordPress, meta_value refers to the value associated with a custom field (or post meta) for a specific post, page, or other post type.
Here’s a breakdown:Custom Fields (Post Meta):
WordPress allows you to store additional, arbitrary data related to your content beyond the standard title, content, and date. This data is stored as “custom fields” or “post meta.”meta_key and meta_value:
Each custom field consists of a meta_key (the name of the custom field) and a meta_value (the data stored for that custom field). For example, if you have a custom field named book_author, book_author is the meta_key, and “Jane Doe” would be a meta_value for a specific book post.Best regards,
Ivory Search SupportI’m sorry to hear about the issue you’re experiencing.
Are you using the Index settings of the plugin?
Please try resetting the Index settings of the plugin displayed on the path below.
Admin Area -> Ivory Search -> Settings -> Index
Best regards,
Ivory Search SupportI hope you are well today. Thank you for posting here.
This is an issue with the focus function of jQuery.
I will troubleshoot it more and will update you here.
Best regards,
Ivory Search SupportI hope you are well today, and thank you for your question.
Are you trying to install the premium version of the plugin?
If yes, then please ensure that you have deleted the free version of the plugin before activating the premium version of it.
Best regards,
Ivory Search SupportI’m sorry to hear about the issue you’re experiencing.
We are having a temporary issue there that we’ll resolve soon.
In the meantime, you can get support here via email admin@ivorysearch.com
Best regards,
Ivory Search SupportHi Yolanda,
I hope you are well today, and thank you for your question.
I visited your shared website and saw you are using LiteSpeed cache on it, which needs configuration as below to make the AJAX search work.
Please follow the instructions below to resolve the LiteSpeed cache issue:
Please try going to Cache -> ESI -> enable ESI
Then, in the ESI nonce list, add is_ajax_nonce into the list, save, and purge allBest regards,
Ivory Search Support@EmmanuelKen Currently, the Ivory Search plugin does not provide this functionality but I will consider implementing it in the future version of the plugin.
In the meantime, you can do this by developing a custom code.
If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.
You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/
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