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  • in reply to: Search bar just shows rotating circle #16921
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I visited your shared website and saw the WordPress AJAX file admin-ajax.php is not accessible on your website as shown in the attached screenshot which is causing the plugin AJAX functionality not to work.

    It may be blocked by some security software.

    Please contact your WebHost to make it accessible.

    Best regards,
    Ivory Search Support

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    in reply to: Search results in a new window/tab? #16885
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    Currently, the Ivory Search plugin does not provide this functionality but I will consider implementing it in the future version of the plugin.

    In the meantime, you can achieve this by developing a custom code.

    If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: Problems with the plugin in PHP 8.2 #16859
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin and PHP 8.2

    It seems your website-specific issue.

    This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    Also, This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.

    Best regards,
    Ivory Search Support

    in reply to: Search not displaying on website #16858
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Please make sure that the Ivory Search plugin is active on your website and that you are using the correct shortcodes.

    Could you please share the page URL from your site where it is not working so I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: Plugin PHP Error #16836
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I couldn’t reproduce the issue.

    Do you have any staging or development website where we can further troubleshoot the issue?

    in reply to: Search not showing up on mobile #16819
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    Please make sure that you have configured a search form in the Menu Search options as shown in the below screenshot.

    View post on imgur.com

    Could you please share your site URL where it’s happening so I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: Google Analytics 4 (GA4) no site search results #16785
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I will troubleshoot it and will notify you here ASAP.

    in reply to: search not working consistently in chrome #16784
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Could you please share the page URL from your site where it is happening so I can troubleshoot it?

    Also, please tell me a bit more in detail exactly what problem you are facing and how to reproduce it.

    Best regards,
    Ivory Search Support

    in reply to: Plugin PHP Error #16783
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    ok

    in reply to: Google Analytics 4 (GA4) no site search results #16760
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You don’t need to configure anything else.

    Just go to the main dashboard for your website’s Google Analytics. Click on “Events” under “Behavior” in the left-hand sidebar as shown in the attached screenshot.

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