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  • May 30, 2023 at 2:07 PM in reply to: Search doesn’t work #16407
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Please try resetting the search form by clicking on the Reset button and just enable the AJAX search.

    Best regards,
    Ivory Search Support

    May 29, 2023 at 2:15 PM in reply to: Woocommerce product ajax search remove quantity and cart button #16387
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @apstore perfum It is the Details box that you can disable from the search form options as shown in the attached screenshot.

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    May 25, 2023 at 3:50 PM in reply to: Search result page shows always all blog posts #16342
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I could confirm the issue on your website but the search is working fine on my site using the latest version of the Ivory Search plugin so it seems your website specific issue.

    This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.

    Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    Best regards,
    Ivory Search Support

    May 25, 2023 at 3:46 PM in reply to: Search results not in chronological order #16340
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    Please make sure that you have configured the search form order as shown in the attached screenshot.

    Best regards,
    Ivory Search Support

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    May 25, 2023 at 3:43 PM in reply to: AJAX Search blocked by Sucuri Firewall #16339
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Not an issue at all.

    You are always welcome here 🙂

    May 23, 2023 at 3:28 PM in reply to: Search in menu not working #16303
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I visited your shared website and saw this is an issue with the “Enterprise Pro” theme that you are using on your website so please contact the theme support to resolve the issue.

    Best regards,
    Ivory Search Support

    May 23, 2023 at 3:24 PM in reply to: Case sensitive search #16301
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    Could you please try using the “Anywhere” Fuzzy Matching option as shown in the screenshot below?

    Best regards,
    Ivory Search Support

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    May 21, 2023 at 10:23 AM in reply to: Search Form #16258
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Can you please try temporarily enabling WP_DEBUG mode? To do this, just go to wp-config.php and include this:

    define('WP_DEBUG',true);

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

    Let me know what errors if any you are getting when you face this issue.

    Best Regards,
    Ivory Search Support

    May 21, 2023 at 10:21 AM in reply to: Change height of search bar and button #16257
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You can increase its height by using custom CSS code as shared in the topic below.

    How to change the search box height to match menu items

    Best regards,
    Ivory Search Support

    May 20, 2023 at 6:20 PM in reply to: Result page #16249
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Hi Martine,

    I hope you are well today and thank you for your question.

    You can achieve this by developing custom code.

    If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

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