I hope you are well today and thank you for your question.

Could you please share the page URL from your site where it is not working so I can troubleshoot it?

Best regards,
Ivory Search Support

I hope you are well today and thank you for your question.

It seems the shortcode is not used correctly.

You can use refer to the below information to know how to use the shortcode.

https://www.wpbeginner.com/wp-tutorials/how-to-use-shortcodes-in-your-wordpress-sidebar-widgets/

Best regards,
Ivory Search Support

This is why when we use your shortcode, the results page needs to then be the 2nd search template and not the 1st (the default one it goes to).

What do you mean by 2nd search template?

Could you please share the page URLs of 2nd and 1st search templates?

You should change the search bar displayed on the page https://thetrainerstrainingcompany.co.uk/?s=Social+Media&id=233437&post_type=top-trainer-profiles with the search bar displayed here https://thetrainerstrainingcompany.co.uk/top-trainer-profiles/

I hope you are well today and thank you for your question.

You can do basic customizations using the Search Form Customizer displayed on the below path.

Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Design -> Search Form Customizer

You have to develop custom CSS code to do more customizations.

If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.

You can also consider me developing it for you using the form https://ivorysearch.com/custom-work/

Best regards,
Ivory Search Support