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  • in reply to: Drafts posts listed in AJAX results #11630
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Please make sure that you have configured the same search form.

    Are you using the Inverted Index Search Engine or the Default Search Engine?

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    The search form displayed on the search results not found page is a Default Search Form of your theme and not the Knowledge Base search form that you have configured.

    You have to also configure the Default Search Form the same way as the Knowledge Base search form as shown in the attached screenshot.

    Attachments:
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    in reply to: Sorting results showing several categories on top #11625
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    No, the plugin does not provide this functionality as it is a custom requirement.

    You can achieve this by developing custom code.

    If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider us to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    You can customize the search form using the Search Form Customizer displayed on the below path.

    Admin Area -> Ivory Search -> Search Forms -> Edit Search Form -> Design -> Search Form Customizer

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    On the 2nd search page, when you get to the error page (because on the initial search page the search term can’t be found) and put in a different search term (one that CAN be found), it pulls up the search results from many other pages (which we don’t want – we only want it to search the tags on the Posts pages).

    Can you please assist with that? I think I’d be ok with it not even having a search field on that error page, forcing people to go back to the original search page (if that 2nd search page can’t easily be fixed).

    You will need to be logged in to see it, so please let me know if you need the user id & password again.

    Please share the user od and password.

    Also, please share the respective page URLs.

    in reply to: Display ACF fields in the search result (ajax) #11613
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    To achieve this, you have to develop custom code.

    If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider us to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: The ivory search is working by searching words #11550
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

    https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

    I’d really appreciate that. 🙂

    And if I can be of any further assistance please don’t hesitate to ask.

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Could you please share the screenshot of the search form option where you have excluded the attachments?

    Also, Could you please share the search results page URL from your site where they are displaying so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: The ivory search is working by searching words #11536
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    You can configure the search form as shown in the attached screenshot to achieve this.

    Best regards,
    Ivory Search Support

    Attachments:
    You must be logged in to view attached files.
    in reply to: Positioning the search results box #11535
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

    https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

    I’d really appreciate that. 🙂

    And if I can be of any further assistance please don’t hesitate to ask.

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