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  • February 12, 2022 at 12:13 PM in reply to: Synonyms don’t work #10695
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    Your shared login credentials are not working and I am getting a Password is invalid error.

    Please advise.

    February 11, 2022 at 9:17 PM in reply to: Synonyms don’t work #10681
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    Thank you for sharing the website login and sorry for the late reply.

    Your shared website is not accessible so could you please share the details again?

    February 11, 2022 at 8:04 PM in reply to: Breaks Divi Login Customizer by DiviLife #10680
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    Awesome great to see you found the issue.

    Have a fantastic day!

    February 11, 2022 at 8:01 PM in reply to: Google Analytics 4 #10679
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    I hope you are well today and thank you for reporting the issue.

    I have resolved the issue in the plugin version 5.4.2 which will be released shortly.

    Best regards,
    Ivory Search Support

    February 8, 2022 at 3:35 PM in reply to: Breaks customer account #10642
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    I hope you are well today and thank you for your question.

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    February 8, 2022 at 3:29 PM in reply to: Form doesn’t search only the taxonomies or posts I’ve specified #10641
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

    https://wordpress.org/support/plugin/add-search-to-menu/reviews/?filter=5

    I’d really appreciate that. 🙂

    And if I can be of any further assistance please don’t hesitate to ask.

    February 6, 2022 at 9:34 PM in reply to: Excluded some products but still get the suggestions #10626
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    Duplicate Topic: https://ivorysearch.com/topic/how-do-i-delete-this/

    February 6, 2022 at 9:34 PM in reply to: How do I delete this? #10625
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    I hope you are well today and thank you for your question.

    Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    February 5, 2022 at 3:53 PM in reply to: Synonyms don’t work #10616
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    February 5, 2022 at 3:34 PM in reply to: Adding a clear form button (or an x) #10615
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,826

    I hope you are well today and thank you for your question.

    I find I am unable to clear my search form by highlighting and cutting the text I have keyed in

    Could you please share the page URL from your site where it is happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

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