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  • December 29, 2021 at 8:27 AM in reply to: Upgrade from 4.8.2 to 5.1 breaks my site #10062
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Glad to hear that!

    December 29, 2021 at 8:25 AM in reply to: Support for TablePress #10061
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    The Ivory Search plugin provides functionality to index and search TablePress shortcode contents since version 5.0

    Please advise if you have more questions.

    Have a fantastic day!

    Best regards,
    Ivory Search Support

    December 28, 2021 at 9:22 PM in reply to: No search results after update to version 5.2 #10057
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Could you please try using the below latest unreleased plugin version that contains a fix for the issue?

    https://drive.google.com/file/d/17D8ApNXDK9NWtlPYrS7XK6u8fG039wks/view?usp=sharing

    December 28, 2021 at 9:20 PM in reply to: Stopped working after update #10056
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Sorry to hear about the problem you are having.

    Could you please clear and temporarily deactivate the LiteSpeed Cache that you are using on your website?

    If the issue still persists then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details?

    Best regards,
    Ivory Search Support

    December 28, 2021 at 2:06 PM in reply to: Makes menu hamburger in mobile mode unusable #10049
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I could confirm the issue on your shared website but it works fine on my website using the Twenty Twenty One theme.

    It seems your Total theme-specific issue so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.

    If it is a theme issue then please contact the theme support to resolve it.

    December 27, 2021 at 8:02 PM in reply to: 5.2 no search results #10036
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Sorry to hear about the problem you are having.

    I have tested it on my test site and it’s working fine for me using the latest version of the plugin.

    Are you using a Default Search Form on your website or have you created any custom search form?

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?

    Best regards,
    Ivory Search Support

    December 27, 2021 at 7:57 PM in reply to: Makes menu hamburger in mobile mode unusable #10034
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Sorry to hear about the problem you are having.

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    December 26, 2021 at 11:02 AM in reply to: Custom Fields from CPT in AJAX Search Results #10011
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    The AJAX search results display content or excerpt of CPT and not custom fields.

    You have to develop custom code to display custom fields in the AJAX search results.

    If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider us to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    December 25, 2021 at 9:05 PM in reply to: Upgrade from 4.8.2 to 5.1 breaks my site #10004
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Could you please try using the below latest unreleased plugin version that contains a fix for the issue?

    https://drive.google.com/file/d/17D8ApNXDK9NWtlPYrS7XK6u8fG039wks/view?usp=sharing

    December 25, 2021 at 8:58 PM in reply to: Can’t index since update #10003
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Could you please try using the below latest unreleased plugin version?

    https://drive.google.com/file/d/17D8ApNXDK9NWtlPYrS7XK6u8fG039wks/view?usp=sharing

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