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  • November 16, 2021 at 8:23 PM in reply to: Already Renewed License, Dashboard Message Still Vissible #9601
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Hi Warren,

    I hope you are well today and thank you for your question.

    Could you please contact us using the below form so that we will check your account details and help you?

    Contact Us

    Best regards,
    Ivory Search Support

    November 13, 2021 at 7:37 PM in reply to: Not Searching TXT Files in Media #9568
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Could you please share the page URL from your site where the search form is displaying so that I can troubleshoot it?

    Also please share an URL of the text file that you want to search.

    Please note that the plugin searches text files uploaded in the WordPress library by their title, caption, and description.

    Best regards,
    Ivory Search Support

    November 12, 2021 at 11:31 AM in reply to: changing (background)color button ‘read more’ #9562
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Could you please share the page URL from your site where it is displaying so that I can help you to hide it?

    Best regards,
    Ivory Search Support

    November 9, 2021 at 10:30 PM in reply to: Displaying of search results #9535
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    It is happening because of the Grocery Store theme that you are using on your website so please contact the theme support to resolve it.

    November 8, 2021 at 9:48 PM in reply to: search window in Popup #9527
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Thank you for confirming it.

    You are most welcome here 🙂

    November 8, 2021 at 9:46 PM in reply to: Displaying of search results #9526
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    I hope you are well today and thank you for your question.

    Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    November 8, 2021 at 9:14 PM in reply to: Problem after update 4.8 #9524
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Thank you so much for your support and kind words.

    You are always welcome here 🙂

    November 7, 2021 at 10:22 PM in reply to: Problem after update 4.8 #9512
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Sorry to hear about the problem you are having.

    The issue is fixed in the latest plugin version 4.8.1 so please make sure that you are using the latest version of the plugin.

    Best regards,
    Ivory Search Support

    November 7, 2021 at 10:22 PM in reply to: search window in Popup #9511
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Sorry to hear about the problem you are having.

    The issue is fixed in the latest plugin version 4.8.1 so please make sure that you are using the latest version of the plugin.

    Best regards,
    Ivory Search Support

    November 6, 2021 at 11:12 AM in reply to: Also Update Crash #9499
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,825

    Thank you so much for your support and kind words.

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