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  • in reply to: Styling search edit box for iPad #4375
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I visited your shared website and saw the Seos Video Premium theme that you are using on your website is not styling the search form correctly so please contact the theme author to style it.

    Best regards,
    Ivory Search Support

    in reply to: My ivory search doesn’t appear in my website #4347
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    It is not a problem but this is how it works because to access and edit plugin settings you need to have administrator privileges.

    Best regards,
    Ivory Search Support

    in reply to: How to show a preview photo in the search results list? #4337
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    The search results page is displayed by the search.php file of the theme that you are using on your site so the plugin doesn’t control how the photos will be displayed on the search results page but your site theme controls it.

    You can change this developing custom code in the search.php file of your child theme by contacting the theme author or consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring us to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: Account Cancellation #4310
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You can cancel your subscription from the plugin Account page as shown in the attached screenshot.

    Best regards,
    Ivory Search Support

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    in reply to: I can’t install the premium plugin #4308
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Please make sure that you have deleted the existing free or premium version of the plugin if you are using any and then reinstall the premium plugin version.

    Best regards,
    Ivory Search Support

    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: Results Page Formats Incorrectly #4294
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    The search results page is displayed by the search.php file of the Oria theme that you are using on your site so the plugin doesn’t control how the search results page will be displayed but your site theme controls it.

    You can change this developing custom code in the search.php file of your child theme by contacting the theme author or consider hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

    You can also consider hiring us to develop it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: Customization of Search Field #4272
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You can achieve it using the Search Form Customizer displayed in the Customize section of the search form.

    Best regards,
    Ivory Search Support

    Attachments:
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    in reply to: updated the ultimate slider and got problems #4259
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today.

    Have you asked this question mistakenly as here we only provide support to our Ivory Search plugin?

    Best regards,
    Ivory Search Support

    in reply to: Search bar width #4254
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You are always welcome here 🙂

    Thank you very much for your valuable review.

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