Sorry to hear about the problem you are having.

Please try clicking on the reset button and then rebuild the index.

Best regards,
Ivory Search Support

I can’t troubleshoot the issue without accessing your website because it’s your website-specific issue.

I hope you are well today and thank you for your question.

Could you please share your site URL where it’s happening so I can troubleshoot it?

Best regards,
Ivory Search Support

Can’t you give me a hint as to why this is happening during the activation of YOUR plugin which I have PURCHASED but can’t use?

I have tested it on my test site and it’s working fine for me using the latest version of the Ivory Search and POST SMTP Mailer plugins.

It seems your website specific issue so would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic

I hope you are well today and thank you for your question.

The search results page is displayed by the search.php file of the theme that you are using on your site so the plugin doesn’t control how the different post types are displayed on the search results page but your site theme controls it.

You can customize the search results page to show results from articles, pages, and WooCommerce products separately developing custom code in the search.php file of your child theme by contacting the theme author or considering hiring a developer to develop it for you. You can hire a developer from any freelance site or WordPress agency.

You can also consider hiring me to develop it for you using the form https://ivorysearch.com/custom-work/

Best regards,
Ivory Search Support