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Sorry for the late reply.
Do you still need support here?
Best regards,
Ivory Search SupportThis can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search & wooCommerce plugins and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.
Also, This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.
Sorry to hear about the problem you are having.
On activation of the premium version it gives me this error:
Please make sure that you have deleted the free version of the plugin before activating the premium version of it.
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
Could you please share your site URL where it’s displaying so I can help you?
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
Could you please try enabling the plugin option as shown in he attached screenshot?
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
I get the below search results that seem right.
https://safarisupply.com/?s=knives
Please advise.
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
The plugin doesn’t work in HTML files as it needs to access the WordPress database to make it work.
Best regards,
Ivory Search SupportSorry to hear about the problem you are having.
Could you please tell me which version of PHP and WordPress you are using on your website?
You can resolve your PHP timeout error as described below.
https://wpastra.com/docs/increase-php-time-limit-wordpress-sites/
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except the Ivory Search plugin and see whether everything works fine, and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
The plugin displays events as below.
Category – Results Found / Nothing Found
Action – Ivory Search – ID
Label – Value of search termThe plugin doesn’t display form_start.
Please make sure that you are using the same plugin versions on both websites and configured Google analytics similar way.
Best regards,
Ivory Search Support
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