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  • in reply to: Ivory search plugin does not appear in the main menu #14726
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @mankoRB To help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read?

    Support

    If you want to you can also add a reference to this thread in your newly created thread.

    We would be more than happy to help you with your new thread.

    in reply to: Description lengh is not working #14703
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I tested it on your website and counted the words using https://wordcounter.net/ which shows correctly for me as shown in the attached screenshots.

    Could you please try lowering the number 10 and changing the option from Excerpt to Content?

    Also, please count the words using https://wordcounter.net/

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    in reply to: Description lengh is not working #14686
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    It seems the option is working and trimming the excerpt to 40 words.

    Could you please try reducing the description length to 20 or 10?

    Best regards,
    Ivory Search Support

    in reply to: Gravity Forms Recaptcha v3 conflict #14679
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    The search bar in your website navbar is not displayed by the Ivory Search plugin.

    in reply to: cursor automatically in the search field #14658
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You have to develop custom code to achieve this.

    If you are not a developer, you can consider hiring a developer to develop it. You can hire a developer from any freelance site or WordPress agency.

    You can also consider me developing it for you using the form https://ivorysearch.com/custom-work/

    Best regards,
    Ivory Search Support

    in reply to: Search results hidden behind banner of my site #14657
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You are always welcome, I’m glad I was able to help you with this matter. There is no obligation but by your kind words I wonder if I could trouble you to leave a review based on this experience here:

    Click to leave a review

    I’d really appreciate that. 🙂

    And if I can be of any further assistance please don’t hesitate to ask.

    in reply to: Cant turn off media #14656
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    @bsnicholas@rossindinc.com To help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read?

    If you want to you can also add a reference to this thread in your newly created thread.

    We would be more than happy to help you with your new thread.

    in reply to: Search results hidden behind banner of my site #14601
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    It is an issue of your theme.

    You can resolve this by adding the below CSS code in the Custom CSS option of Ivory Search plugin settings on the path Admin Area -> Ivory Search -> Settings -> Settings

    .search-results header.header-section {
        position: static !important;
    }

    Best regards,
    Ivory Search Support

    in reply to: No search results after PHP update #14597
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Sorry to hear about the problem you are having.

    Which version of PHP are you using?

    Could you please share your site URL where it’s happening so I can troubleshoot it?

    Best regards,
    Ivory Search Support

    in reply to: mobile search #14596
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You can achieve this by developing CSS code and adding it to the Custom CSS option of Ivory Search plugin settings on the path Admin Area -> Ivory Search -> Settings -> Settings

    Best regards,
    Ivory Search Support

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