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I hope you are well today and thank you for your question.
Could you please share the page URL from your site where the search form is displaying so that I can troubleshoot it?
Best regards,
Ivory Search SupportI hope you are well today and thank you for your question.
Does Ivory Search need some time to process a new stopword list?
No, it processes it immediately.
I have tested it on my test site and it’s working fine for me using the latest version of the plugin.
Could you please share the screenshot of the Stopwords field that you have configured?
Are you using a Default Search Engine or an Inverted Index Search Engine?
Best regards,
Ivory Search Support@tarique-alam To help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Could you please create a new search form and use it instead of the Default Search Form?
@espressivo To help us keep the support thread separated could you please create your own thread for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
@Tuyên Ngôn Hòa Bình This can be a theme issue used on your site so to confirm it just temporarily use the Twenty Twenty One theme on your site. If everything works fine then it’s your site theme issue.
I am not sure what you mean by “Please make sure that you have configured the same search form.” We have our form with its Ivory Search ID which is configured in settings, and that ID appears in the ID for the input element of the search box.
Please share the screenshot of the whole screen of the search form and I will find out it.
now the text that’s shows on the page doesn’t look right (and I’d love to add a link back to the initial search page on the knowledge base page). Do you have any idea how I can change that text? I can’t figure that out.
It is displayed by the theme that you are using on your website so please contact the theme support to change it.
help us keep the support thread separated could you please create your own topic for your question instead of posting a reply on others’ thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
I hope you are well today and thank you for your question.
Please make sure that you have configured the same search form.
Are you using the Inverted Index Search Engine or the Default Search Engine?
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by checking the option “Set as private reply” when replying to this topic?
Best regards,
Ivory Search Support
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