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  • February 19, 2022 at 8:36 PM in reply to: Synonyms don’t work #10772
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Glad to hear that it is working for you.

    The documentation was old that I have edited now.

    February 18, 2022 at 9:28 PM in reply to: Synonyms don’t work #10761
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I could access the website now.

    I saw on the shared website that you had added semicolons in the synonyms as shown in the attached screenshot therefore it was not working.

    I have removed the semicolons and it started working fine.

    Could you please confirm it?

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    February 17, 2022 at 8:44 PM in reply to: Synonyms don’t work #10744
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Again the website is suspended and this time the 10-day rental period has not expired.

    February 17, 2022 at 7:46 PM in reply to: Google Lighthouse Error #10743
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today.

    Have you asked this question mistakenly as here we only provide support to our Ivory Search plugin?

    Best regards,
    Ivory Search Support

    February 17, 2022 at 7:44 PM in reply to: How to remove the search field from header on mobile #10742
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    You should disable the plugin option “This site uses cache” as shown in your shared screenshot.

    Best regards,
    Ivory Search Support

    February 17, 2022 at 7:42 PM in reply to: How to Confirm Ivory Search is sending to correct Google Analytics ID? #10741
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I can see in your shared screenshot that you have set the Category parameter as id/result but you should either set it as id or result.

    Are you using universal analytics or google analytics 4 on your website?

    Could you please share your site URL where you are using it so that I can troubleshoot it?

    Best regards,
    Ivory Search Support

    February 17, 2022 at 7:35 PM in reply to: Google Analytics 4 #10740
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    You are always welcome here 🙂

    February 15, 2022 at 12:15 PM in reply to: Search button position #10708
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    I hope you are well today and thank you for your question.

    I am not sure I understood your question properly so could you please describe it a bit more?

    Also, I don’t see search bar on your shared website displayed by the Ivory Search plugin.

    Best regards,
    Ivory Search Support

    February 12, 2022 at 12:13 PM in reply to: Synonyms don’t work #10695
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Your shared login credentials are not working and I am getting a Password is invalid error.

    Please advise.

    February 11, 2022 at 9:17 PM in reply to: Synonyms don’t work #10681
    Ivory Search
    Keymaster
    • Topics: 0
    • Replies: 1,824

    Thank you for sharing the website login and sorry for the late reply.

    Your shared website is not accessible so could you please share the details again?

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